Communications & Outreach Coordinator

Description

Position: Communications & Outreach Coordinator
Department: Fund Development
Reports To: Development Director
FLSA Status: Hourly, Non-Exempt
 

Position Summary:
The Communications & Outreach Coordinator helps to improve the lives of children affected by abuse, neglect, and trauma in the Sacramento region by strengthening relationships with stakeholders and donors, managing agency social media marketing and web presence, and building CRH reputation in the community via community events and presentations. 

Essential Duties and Responsibilities:
Social Media and Web Site
•    Manages CRH’s social media presence with a focus on growing reach and increasing engagement.
•    Develops, writes, and edits innovative and creative media content across all social media platforms.
•    Responds in a timely manner to questions and engagements from social media followers.
•    Keeps up to date on current social media trends, new platform features, competition, and best practices.
•    Delivers monthly reports with statistics and results for each account.
•    Regularly creates new and engaging content for the CRH website.
•    Develops and implements strategies for increasing traffic and engagement on CRH’s website.
•    Strategizes and implements ways to maximize online and text-to-give donation platform.
•    Analyzes web traffic metrics; develops and delivers monthly website reports with statistics and results.
•    Serves as main contact with CRH’s external website administrator and resolves any problems that arise.
•    Performs other duties as assigned.

Fundraising Support
•    Effectively responds to individual donor inquiries through written correspondence, telephone contact, personal contact, and email.
•    Solicits community/business partners to host CRH donation Dip Jar and other fundraising initiatives.
•    Assists in special event planning as needed (i.e., holidays, third party events, etc.).
•    Coordinates department mailings as needed.
•    Keeps donor information/activities updated using Raisers Edge database.
•    Keeps up to date on current campus needs by regularly communicating with staff; organize regular donation drives to procure needed items.
•    Records and disseminates Fund Development Committee meeting minutes.

Communications
•    Manages production of multimedia communications (to potentially include videography, photography, layout, and graphic design) to engage external stakeholders.
•    Writes and distributes monthly e-newsletter to keep supporters informed and engaged with CRH mission.

Community Engagement
•    Promotes community relations through social media posts and website.
•    Represents CRH at appropriate agencies/events.
•    Participates in speaking engagements and annual United Way campaign as needed.
•    Responds to donation inquiries from community groups and individuals and coordinates as needed.

Qualifications

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Ability to work varied hours including some nights, weekends, and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
•    BA degree in Marketing, Communications, or a related field preferred. 
•    Previous experience overseeing social media, developing web content, or demonstrated employment history in a related position is required.
•    Minimum of one (1) year of social media, public relations and/or fundraising experience is required.
•    Fundraising experience is preferred.
•    Graphic design experience and video creation/editing experience preferred.

Licenses, Certifications, Registrations:
•    Must possess a valid California Driver’s License.
•    Must be at least 21 years of age.
•    Must pass First Aid certification course before start of employment. Certification can be completed through the Children’s Receiving Home.
•    Must pass CPR within the first six weeks of employment.
•    Must pass Bloodborne Pathogens and Therapeutic Crisis Intervention (TCI) certification courses offered through the Children’s Receiving Home within the first three months of employment.
•    Must maintain TCI, CPR, First Aid and BBP Certification throughout employment.
•    Must complete online Mandated Reporter Training within first week of employment.