What are the responsibilities and job description for the Customer Service Representative position at China Jushi USA Corp.?
Job Description:
The Customer Service Supervisor under department supervisor and responsible for Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Check and process customer bills. Communicate and coordinate with warehouse for delivery.
Duties and Responsibilities:
1.Develop and execute a customer service vision and plans that aligns with the company’s strategy.
2.Processes customer warranty requests, returns, order status inquiries, product knowledge requests and other questions according to established department policies and procedures.
3.Ensure customer complaints are researched and answer questions; consult internally to ensure complaints are resolved within 24 hours.
4.Partners with the sales team to meet and exceed wholesale and retail customer’s service expectations.
5.Lead a data driven Customer Service team through developing a daily, weekly, monthly dashboard to ensure the effectiveness of the CS efforts.
6.Support and collaborate with other team members on marketing initiatives, various campaigns and ad hoc projects and requests
7.Manage the execution of CS projects on-time and at an exceptional level of quality
Collaborate with the management team across the company and customers to establish inside sales benchmarks.
8.Responsible for Customer Service Team the recruitment and staffing of all direct reports, to include annual review and evaluations, managing proper crewing, managing vacations, and managing attendance.
9.Direct and assist in the training of new associates and the coaching, mentoring, and re-training of existing associates
NOTE: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Types: Full-time, Contract
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
- Signing bonus
Ability to commute/relocate:
- Columbia, SC 29209: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location