What are the responsibilities and job description for the Lead Hotel Efficiency, Resource & Operations Coordinator position at CHN Choice Hotels International Services?
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Lead Hotel Efficiency, Resource & Operations Coordinator in the Brand Operations Department – Core Brands. The Brand Operations Department – Core Brands is the team that is responsible for developing, implementing, and maintaining the hotel/customer facing brand programs and initiatives that support each brand’s strategy. As a key member of our Brand Operations Department – Core Brands, you will support the engagement and activation of Brand Programs and Initiatives designed to elevate Guest Satisfaction, Program Engagement, and Franchise Support Efficiency across a portfolio of midscale and upper midscale properties.
We invite you to apply today for our Lead Hotel Efficiency, Resource & Operations Coordinator role today and #MakeItYourChoice.
Your Responsibilities
- Lead a select team of Hotel Efficiency Resource & Operations Coordinators.
- Guide and mentor the team while actively participating in strategy execution.
- Provide continuous feedback to Senior Director on owner engagement, team performance, and data analysis.
- Listen, investigate, and document hotel owner and operator problems and provide potential improvement areas to Brand Operations, CoEs.
- Partner with Area Directors to implement hotel action plans and monitor completion, either generating from a hotel Service, Profitability or Total Business Review visits.
- Maintain current knowledge of Brand Standards. Influence and inspire Brand Standard Implementation.
- Support Area Directors in communicating franchisee value propositions and confirm enabling tools are in place to drive hotel performance of hotel profitability, ROC growth, and guest experience.
Your Experience, Skills & Competencies
- Associate College Degree or Bachelor’s Degree preferred or equivalent experience.
- Minimum of 5 years previous hotel leadership experience, with Choice branded hotel experience preferred.
- Strong verbal and written communication skills.
- Relationship builder – ability to hold franchisee owners and GMs accountable to actions with tact and poise.
- Proficient in the use of MS Office applications, such as Outlook, Word, Excel, PowerPoint.
- Must be able to model Choice's Values in order to be bold, be quick, listen, be curious, and act with integrity.
- Ability to travel up to 5% of the time.
Your Team
This is a leadership role that will report to the Senior Director, Brand Operations. You will have 4 peers and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Lead Hotel Efficiency, Resource & Operations Coordinator, you will be based in our beautifully owned and managed Radisson Blu Minneapolis hotel located in Minneapolis, MN.
Salary Range
The salary range for this position is $65,000 to $75,000 annually.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.
About Choice Hotels Financial Performance
Please click here to review the highlights of our latest financial results.
*** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Salary : $65,000 - $75,000
