What are the responsibilities and job description for the Business Loan Servicing Specialist position at Choice Bank?
The Business Loan Servicing Specialist supports the commercial lending function in compiling the information necessary to request loan documents, reviews documents for accuracy, and ensures all conditions have been met prior to loan closings. The Business Loan Servicing Specialist is responsible for the organization and completion of loan files after closing and supports the ongoing maintenance of the loan relationship and related documents. The Business Loan Servicing Specialist will also provide high quality service through servicing (deposit) transactions and new account opening.
Core Responsibilities
Loan Origination and Closing
- Responsible for collecting, compiling and inputting accurate loan documentation for all new and renewed loans.
- Maintains appropriate approval throughout the loan documentation process through closing and initial funding.
- Ensures compliance requirements are satisfied, approval conditions are met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed prior to closing and funding a loan.
- Ensures appropriate loan related fees are assessed to the borrower and payments to related third parties are processed in a timely manner.
- Coordinates the communication between lender, borrower, and involved third parties when necessary throughout the loan closing process to ensure all parties have accurate information and are in agreement.
- Ensures collateral is collected at time of closing and is sent to the Post-Closing Department for perfection.
- Obtain, review, and archive loan documents including but not limited to financial statements, tax returns and business reports, credit reports, appraisals, flood determinations, lien searches, and loan covenants and conditions.
- Prepare tracking, checklists, coding and set-up forms for new, modified, and renewed loans, including FSA, BND, and SBA loan.
Loan Administration
- Reviews daily reports to ensure loan maintenance accuracy.
- Processes loan advances and payments daily.
- Assists Lenders and Borrowers with requests for information or follow up on loan related items.
- Maintains loan origination platforms for accuracy on borrowers, loan terms, collateral, and tickler tracking.
- Completes follow up for miscellaneous monthly loan reporting and tracking items.
- Completes extra projects as assigned by management.
Customer Service and Product Support
- Supports, advances and is responsible for meeting Premier Experience service standards.
- Assists with in-branch customer services needs including but not limited to telephone, teller and account opening functions.
Other General & Administrative
- Assist with completing special projects and assignments as required by department leadership
- Actively participate in internal and external continuing education for mortgage loan operations and leadership
- Contain knowledge of company products and services
- Have a working knowledge of Choice Financials policies and procedures and comply with them
- Maintain complete confidentiality with regards to customer accounts, loans and bank relationships
- Project a positive image of Choice Financial when representing the organization
- Actively support management and organizational goals
- Interact with other employees to promote teamwork, communications, trust and respect
- Adapt to meet the ever-changing customer and community needs
- Performs duties outside normal scope as assigned
Related Skills & Key Competencies
- Leads as a team player with excellent interpersonal skills and develops partnerships
- Takes initiative by proactively identifying what needs to be done and acts
- Communicates effectively with excellent written and oral communication skills
- Promotes and administers change and accepts diversity
- Exhibits problem-solving, analytical thinking, and decision-making skills
- Fosters open communication
- Follows policies and procedures
- Proficient computer skills including Microsoft Office (Word, Excel, Access)
- Must work in an efficient, systematic way
- Must display consistency, thoroughness, attention to detail, and strong organizational skills
- Use sounds judgment in prioritizing tasks to work under tight deadlines
Experience
Preferred- 1 - 2 years: Commercial Loan Operations or Banking
Education
Preferred- Bachelors or better
Skills
Preferred- Embraces change and encourages innovation
- Commits to customers with undivided attention
- Keeps confidentiality
- Has a little fun
- Creates personal & professional growth opport
- Knows when to offer and ask for help
- Fosters direct and honest communication
- Solves problems & makes decisions
- Respects self and others
- Does the right thing
- Completes work timely and accurately
- Works hard
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
