What are the responsibilities and job description for the Hotel Front Desk Night Auditor (overnight) position at Choice Hotels?
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit
www.choicehotels.com
.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Country Inn & Suites by Radisson, San Diego North
5975 Lusk Blvd
San Diego, CA 92121
We are seeking a fast, fun, and friendly associate for our full time Night Audit role at the Country Inn & Suites hotel off Mira Mesa Boulevard.
Compensation starts at $22.00 per hour plus additional pay incentives.
Our Night Auditors are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas. This overnight role is typically scheduled from 11:00 PM – 7:00 AM
Prior Night Audit and Opera Cloud PMS experience is a bonus but not required.
We are proud to offer:
- Competitive pay
- Employee and Friends & Family discounts throughout Choice Hotels
- Generous vacation package
- 8 paid holidays
- 401(k) Retirement Plan with company matching for full time employees
- Consistent schedules
- Free parking
Responsibilities:
- Greeting and engaging all guests while taking personal action to accommodate their individual needs
- Creates an unending energetic environment for our guests and team members
- Reviews all guest reservations and plans their accommodation accordingly
- Processes financial transactions and arranges special billing needs when necessary
- Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
- Manages all guest concerns or requests diligently and without hesitation
- Communicates effectively with all hotel departments to guarantee a seamless guest experience
- Prepares daily logs summarizing communications for management and other shifts
- Responsible for answering and fielding all calls to the hotel, both internal and external
- Maintains the confidentiality and respect of our patrons
- Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed
Requirements:
- Must be at least 21 years of age
- No experience required! We are happy to train individuals interested in starting their career in the hotel industry.
- If you do have previous night audit experience, excellent!
- Opera PMS experience is a bonus but not a requirement
- Strong computer skills
- Reliable transportation
- Strong verbal, written and interpersonal skills
- Strong attention to detail
- Commitment to exceptional service in any situation
- Ability to maintain a positive and professional attitude when handling all situations
- Adhere to the policies and procedures of the hotel
- Ability to work a flexible schedule including holidays and weekends
Physical Requirements:
- Occasional lifting of up to 50 pounds
- Ability to stand for long periods of time
- Ability to hear with 100% accuracy with correction
- Ability to stand and exert well paced mobility for an eight (8) hour shift
- Ability to lift, pull, push up to 70 pounds on an ongoing basis
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
Salary : $22
