Director of Sales and Marketing, Medicare Advantage

Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 CommuniCare Advantage, a member of the CommuniCare family of companies, is currently seeking a Director of Sales and Marketing to lead the sales team of our Medicare Advantage plan. Purpose/Belief Statement: The role of Sales and Marketing Manager provides leadership and oversight of the licensed field sales agents on the CommuniCare Advantage Sales and Marketing team to ensure enrollment and retention goals of the organization are achieved in a fully compliant and transparent manner. Job Duties & Responsibilities Assist in the recruitment, training and onboarding of new sales agents Provide oversight for sales agents assigned to the team including ride-alongs, unannounced observations at sales events, follow-up calls to consumers, review of a sample of applications to ensure completeness and accuracy, and other activities as instructed. Support the annual development of sales collaterals, training material and sales presentations as requested. Conduct annual sales training on plan benefits and compliant sales practices for assigned team. Ensure assigned field sales agents are adhering to CMS guidance, departmental policies & procedures and direction from the Plan Compliance Officer. Manage the deployment of referrals and leads to ensure timely contact. Address issues of noncompliance, under performance, poor documentation, and other conduct issues through retraining, increased oversight, corrective action and other activity as directed. Support the development and annual review of departmental policies and procedures. Ensure assigned field sales agents complete annual AHIP, Compliance, and other required or recommended training. Assists in formulating short and long term sales strategies to onboard and retain membership Qualifications & Experience Requirements Bachelor’s degree in marketing, sales, education, business or social services or applicable experience and education in lieu of a Bachelor’s degree. Valid Licensure to engage in the sales of Medicare Advantage products in the states in which the health plan offers products and services. Five years marketing and sales leadership across multiple states or regions in Medicare Advantage products. Stellar compliance record. History of achieving or exceeding compliance and membership targets. Proven ability to execute on sales strategies, manage staff, develop policies & procedures and train & onboard staff. Valid driver’s license and insurance Knowledge/Skills/Abilities Strong understanding of CMS Managed Care Manual chapters relating to member enrollments, marketing, and beneficiary protections including related guidance memos. Strong knowledge of industry standards and practices. Outstanding written and verbal communication abilities. Experience leading a team of 10 or more individuals. Familiarity with a variety of computer applications/software. Detail-oriented, well-organized, strong decision-making and problem-solving skills Ability to foster strong relationships. Ability to work within an integrated delivery system and a matrixed marketing organization Create a culture of compliance and continuous improvement Benefits As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.