What are the responsibilities and job description for the SITE MANAGER position at Christ Community Health Services?
CCHS Statement
At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match.
POSITION SUMMARY
The Site Manager is responsible for upholding the mission of Christ Community Health Services by overseeing daily operations at one of our clinics in conjunction with the Physician Leader. This includes supervision of a variety of support staff, managing supplies and the physical environment of the clinic, troubleshooting, serving as an advocate for patient and staff needs, communicating effectively for operational needs, and other tasks in conjunction with the medical leadership to meet clinical and operational performance objectives for the clinic.
KEY RESPONSIBILITIES
The Site Manager will work in cooperation with the Program Director, and Physician Leader at each clinic by:
• Planning and coordinating use of space and facility resources, site leadership and staff meetings, and other site activities.
• Supervising support staff, including processes of hiring, firing, orienting, training, evaluating, motivating, and disciplining in accordance with desired corporate values and culture.
• Managing day to day operations for both stationary sites and the mobile van, including:
- staff and patient scheduling
- registration and financial counseling
- nursing and medical support
- patient care management
- Meets regularly with the Program Director – HCH to discuss progress of homeless strategies and initiatives, clinic operations, quality performance, productivity, reports, staffing needs, staff moral social activities, prayer times, and spiritual vision.
- Maintaining an efficient working environment by:
- managing patient flow to minimize delays and cycle times
- promptly and properly completing all routine and occasional tasks
- working reports and monitoring other data and situations as needed to ensure operational quality and compliance with establish processes
- troubleshooting and helping staff with any problems or unusual situations requiring managerial assistance
- assisting with any function as necessary to ensure successful completion of such activities
• Serving as a liaison on behalf of the program’s staff, program director, CCHS leadership, CCHS as a whole, and official program partners (especially Baptist Memorial Healthcare) as well as other key stakeholders.
- Ensuring an appropriate environment of care for the proper functioning of the clinic, including the management of equipment, supplies and other materials, the cleanliness, organization, and functioning of all public and private spaces, and the utilization of any other physical resources. Collaborates with the Chief Administrative Officer to facilitate on-site surveys and third-party inspections, maintain records, reports, and statistics for administrative and regulatory purposes, and ensure compliance with OSHA, fire safety and other applicable regulations.
• Working in conjunction with other site and centralized CCHS leadership to ensure proper new and revised process implementation and monitoring, and support other clinics in the same with regard to any personal expertise.
• Acting as an advocate for patient needs, helping as needed with customer service, questions, complaints, external care and referral coordination, and incident management.
• Performing other duties as required to assist CCHS in achieving its mission.
POSITION REQUIREMENTS
Skills:
• Interpersonal communication and mediation skills to successfully lead, motivate, and collaborate with a diverse staff in a variety of capacities throughout the organization.
• Organizational skills for ensuring the completion of a large volume of work in a systematic manner.
• Initiative and creativity for problem solving and pro-active improvement of the clinic operations.
• Capable of exemplifying the values of Christ Community Health Services in all circumstances.
• Bilingual candidates could be preferred in some locations.
Education: Relevant college degree or experience in health care administration, management, nursing, or other area of medical operations preferred.
Experience: Minimum of three to five years experience working in a primary care setting. Clinical and/or practice management experience preferred.
Licenses or Certifications: Certified Medical Assistant, Licensed Practical Nurse or Registered Nurse preferred, but not required.