Customer Service Representative (Bilingual English/Spanish)

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, a customer-focused attitude, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints with professionalism and empathy, aiming for resolution and satisfaction.
• Process orders, returns, and exchanges while maintaining accurate records in our computerized system.
• Collaborate with team members to improve service delivery and client satisfaction.
• Utilize effective phone etiquette to communicate clearly with customers.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
• Maintain knowledge of company policies and procedures to provide accurate guidance to customers.
• Perform cash handling duties as required during transactions.

Customer Service Representative (Bilingual English/Spanish)
Doral, FL | In-Office | Full-Time
$48,000 / Year Full Benefits Package
Monday – Friday, 8:00 AM – 4:30 PM

Join Chrysal USA – A Global Leader in Flower Care
Chrysal is an international company with a deep commitment to sustainability and innovation in floral post-harvest care. We are currently seeking a Customer Service Representative to support our operations in Doral, FL. This is a great opportunity for someone who is bilingual (English/Spanish), detail-oriented, and looking to grow within a stable, global company.

What You’ll Do

As our Customer Service Representative, you will be a critical part of our customer experience team. Your role will involve daily communication with clients, accurate order processing, coordination with sales and logistics, and handling customer inquiries and concerns professionally. You will also be expected to use ERP systems and Excel-based tools to manage orders and data effectively.

Who We’re Looking For

We are only considering candidates who meet all of the following:

• Fluent in English and Spanish (verbal, written, and reading comprehension at a professional level)
• Completed associate degree or higher (required; degrees in progress will not be accepted)
• At least 1 year of experience in a customer service role (experience in consumer goods or manufacturing is a plus)
• Experience using an ERP system (Microsoft AX preferred, but any commercial ERP is acceptable)
• Proficient in Microsoft Excel (able to use formulas, filters, and data tables confidently)
• Strong computer literacy (confident using business software, systems, and digital communication tools)
• Legally authorized to work in the U.S. (without current or future visa sponsorship)
• Fully available to work in the Doral, FL office Monday through Friday, 8:00 AM – 4:30 PM (remote work is not an option)
• A team player with strong attention to detail, follow-up, and a proactive mindset

Compensation & Benefits

• $20.00 - $22.00 /hour | 40 hours/week | Paid bi-weekly
• Medical, Dental, Vision Insurance
• Chrysal pays 85% of medical and 100% of dental premiums
• Life Insurance: $100,000 coverage after 90 days
• 401(k) Program with company match after 1 year
• Paid Time Off (PTO):
• 2 weeks PTO 1 week of sick/personal time per year
• PTO accrues from day one
• Paid holidays

Why Join Chrysal USA?

We’re a global company with a small, dynamic team in the U.S. This role is ideal for someone who wants more than “just a job” — we’re looking for someone interested in growing with us long-term. We invest in our people and value collaboration, reliability, and professionalism.

Hiring Process

• Written screening questions (required)
• Phone interview
• Two in-person interviews
• Background and reference check

Ready to Apply?
To be considered, please complete the application and required screening questions. Applications without detailed responses will not be reviewed. We do not have a set deadline — we will hire as soon as we find the right candidate.

Chrysal USA – Customer Service Representative Screening Questions

Please answer the following questions in detail. Applications with incomplete or vague responses will not be considered.

Job Type: Full-time

Pay: Up to $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Doral, FL 33172 (Preferred)

Ability to Relocate:

• Doral, FL 33172: Relocate before starting work (Preferred)

Work Location: In person

Salary : $48,000