Maintenance Supervisor

FUNCTIONAL ROLE

     The basic function of this position is to oversee the overall operation and administration of the Maintenance

     Department and its subordinate departments.

 

 

REPORTING RELATIONSHIPS

       Reports to:  Director of Operations

       Reporting to this position:  Maintenance Techs and Grounds Staff

RESPONSIBILITIES AND DUTIES

     The primary responsibilities and duties of this position consist of, but are not limited to, the following:

• Working with your direct report and peripheral departments to develop and coordinate the training, hiring, & operational strategies, for each area of your responsibility and to achieve each areas stated goals and objectives.
• Assist any and all departments with any jobs that are deemed necessary and a priority across the entire resort.
• Seek and develop new concepts, products, services and resources for each of the areas.
• Semi annually evaluates each employee based on their performance.
• Working through supervisors reporting to this position, maintain the operational effectiveness of the departmental operations, while delivering superior quality and service at all times.
• Set and ensure compliance with standards of quality for all products and services offered by this department and all positions reporting to your position.  All standards will be consistent with the goals and objectives already established by the resort as a whole.
• Develop the budgets and operational objectives consistent with the goals and objectives developed for each of your areas of responsibility.
• Maintain compliance with all legal requirements, codes, cleanliness and sanitation standards.
• Develop the methods for training employees.  Work with those supervisors and employees to implement the training methods and procedures.
• Develop and coordinate purchasing departmental supplies and participate in volume buying decisions.
• Safeguard and protect all company assets in your care.
• Make decisions in a timely manner.
• Demonstrate good judgment in investigating and solving problems.
• Safeguard the confidentiality of customer, company and employee information.
• Take all opinions and suggestions under advisement before making decisions of major proportion, while assuming full weight of the decisions themselves.
• Maintain a cooperative working relationship with guests and the entire staff.
• Handle difficult situations tactfully.
• Assure that all personnel under your supervision are evaluated in accordance with established procedure.
• Consistently show the ability to recognize and deal with priorities.
• Meet deadlines for timesensitive activities.
• Recognize both the strengths and the areas that need development in the operational areas of responsibility; taking action to augment the one and to offset or correct the other. 
• Complete all obligations; do what has been committed.
• Maintain a wellgroomed, professional appearance appropriate for the position and the situation.
• Perform all other duties that may be deemed appropriate by your chain of command above you.
• Create the highest customer satisfaction possible by insuring you and subordinates provide prompt friendly and quality service.
• Create the highest customer satisfaction possible by proper use of language to guest, subordinates, both in person and on the radios.
• Create the highest customer satisfaction possible by having complete knowledge of areas of your operation. 
• Create the highest customer satisfaction possible by having clean, sanitary, organized work areas.
• Make sure that all workers are in uniform
• Make out the daily task & duty list for the staff members
• Manage all staff members discretely.  If inconsistencies are uncovered during the normal course of any shift, take the staff members aside and give the proper instruction and necessary corrections to adhere to the standard operating procedures and recipes.
• All disciplinary actions will be dealt with on a timely basis.
• Always be available to answer questions, provide training, give assistance, and monitor staff performance.
• Maintain and manage appointments.
• If your personal signature is placed on the invoice acknowledging accurate receipt of inventory, it is your responsibility that the materials have been received and stored.
• Make out the schedules for the work to be performed according to annual budget plan and approved variances.
• Place the necessary orders to the proper vendors to maintain the proper level of inventory needed to maintain par levels for business needs.
• Conduct staff training seminars as necessary.
• Perform any other job related functions as determined by upper management.

JOB REQUIREMENTS:

     Educational Requirements:

          Required:  High School Diploma or Equivalent.  Valid Wisconsin driver’s license with good driving record

                            based on insurance guidelines.

          Preferred: Bachelors Degree in Hospitality

     Experience Required:

          Required:  2 years of Management Experience in Related Field

          Preferred: 5 years of Management Experience in Related Field

     Skills, Knowledge and Abilities:

          Knowledge of all facets of hotel including guest relations, as they apply to Chula Vista Resort,

          is required.  The ability to work with other people effectively in a staff position

          is important.  Must have the ability to think creatively regarding the needs of the resort

          and solve problems or seize opportunities as they occur.  Must have the ability to clearly define objectives.    

          The knowledge of training methods and procedures and the ability to implement them are essential.

     Physical Requirements:

          Body Positions:  Sitting, standing for long periods.

          Body Movements:  Walking, turning head and torso, bending arms, wrists and fingers.

          Body Senses:  Must have full use of eyes and ears, full power of speech.

     Mental Requirements:

          Mathematics:  Must be able to do routine arithmetic calculations necessary for pricing, margins and

                                  costs.  Must have the ability to prepare budgets and interpret financial operating

                                  statements.

          Language:  Must be able to communicate in English, both verbally and in writing, well enough to give

                             instructions, relay information, and carry on effective interchange with customers, vendors,

                             company staff.

MEASUREMENTS OF PERFORMANCE

     The person in this role will be deemed to be performing in an acceptable manner when the following have

     occurred:

      All duties and responsibilities are performed on time and in a satisfactory manner.

      Meets the profitability and cost minimization objectives for the departments reporting to this position while

      maintaining a high degree of customer satisfaction.

      Treats every guest as the best customer.  Therefore, demonstrates tolerance for all guests regardless of

      personal views.

      Staff is trained to an adequate level to the resort's needs.

      Safeguards and protects company assets under his or her care.

      Effectively and efficiently utilizes manpower under his or her supervision.

      Ensures that high quality and service standards are maintained and good business practices are followed

      and maintained, including health, safety and professionalism.

      Coordinates, works well with and keeps open lines of communications with the other functional positions of

      the company.

      Company policies and procedures are adhered to by personnel reporting to this position and the work force

      morale is high.

      Recognizes and performs duties which need to be performed although not directly assigned.  Performs all

      duties in an independent manner with minimal direction and supervision.

Salary : $49,500 - $62,700