What are the responsibilities and job description for the IT Helpdesk Administrator position at CIA WHEEL GROUP?
Position Summary:The Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. Working under the direct supervision of the IT Manager, you will take ownership of day-to-day desktop operations, ensuring our fleet of approximately 200 endpoints remains secure, updated, and functional. This role is critical in supporting both our corporate office and warehouse operations.Key Responsibilities:• Desktop Support & Security (Primary Focus): ◦ Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs. ◦ Patch Management: Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools. ◦ Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected.• User & Access Administration: ◦ Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts. ◦ Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive). ◦ Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications.• Warehouse & Operational Support: ◦ Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers. ◦ Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary.• Documentation & Inventory: ◦ Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals). ◦ Document troubleshooting procedures and solutions to build an internal knowledge base.Qualifications:• Education/Experience: ◦ Associate degree in IT or relevant certifications (CompTIA A , Network , or Microsoft Fundamentals). ◦ 2 years of experience in an IT Helpdesk or Desktop Support role.• Required Skills: ◦ Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications. ◦ Experience managing users in Active Directory. ◦ Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing). ◦ Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors.• Preferred Skills (Big Pluses): ◦ Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus. ◦ TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired. ◦ Experience supporting legacy ERP connections (RDP).• Soft Skills: ◦ Ability to follow detailed technical direction from the IT Manager. ◦ Strong communication skills to explain technical issues to non-technical staff. ◦ Self-starter with the ability to prioritize daily support tickets effectively.
Salary : $25 - $27