What are the responsibilities and job description for the Emergency Services Representative position at Cincinnati Children's Hospital?
Starting Pay: $17-19/hr
Positions are available at both Burnet (Main) and Liberty Township campuses! Full-time and part-time shifts are available including days, evenings, or nights. Positions do require every other weekend (Sat & Sun) availability.
As an Emergency Services Representative you will:
Greet the patient/family as they enter Emergency Department or Urgent Care.
Obtain the patient's name and verify the correct patient account in the EPIC system and record patient's chief complaint as to why they are seeking treatment.
Verify the patient and legal guardian's identity and place the wrist band on the patient for proper identification.
Obtain patient insurance information and co-pays/point of service deposits.
Schedule patient follow up appointments.
Monitor EPIC system for patient admissions, discharges, or transfers.
JOB QUALIFICATIONS
High school diploma or equivalent
1 years of work experience in a related job discipline. Healthcare experience is preferred.
Primary Location Burnet Campus
Schedule Part time
Shift N/A (United States of America)
Department Scheduling Center Operations
Employee Status Regular
FTE 1
Weekly Hours 40
Medical coverage starting day one of employment. View employee benefits here.
Competitive retirement plans
Tuition reimbursement for continuing education
Expansive employee discount programs through our many community partners
Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
Physical and mental health wellness programs
Relocation assistance available for qualified positions
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Positions are available at both Burnet (Main) and Liberty Township campuses! Full-time and part-time shifts are available including days, evenings, or nights. Positions do require every other weekend (Sat & Sun) availability.
As an Emergency Services Representative you will:
Greet the patient/family as they enter Emergency Department or Urgent Care.
Obtain the patient's name and verify the correct patient account in the EPIC system and record patient's chief complaint as to why they are seeking treatment.
Verify the patient and legal guardian's identity and place the wrist band on the patient for proper identification.
Obtain patient insurance information and co-pays/point of service deposits.
Schedule patient follow up appointments.
Monitor EPIC system for patient admissions, discharges, or transfers.
JOB QUALIFICATIONS
High school diploma or equivalent
1 years of work experience in a related job discipline. Healthcare experience is preferred.
Primary Location Burnet Campus
Schedule Part time
Shift N/A (United States of America)
Department Scheduling Center Operations
Employee Status Regular
FTE 1
Weekly Hours 40
- Expected Starting Pay Range *Annualized pay may vary based on FTE status $17.14 - $20.36
Medical coverage starting day one of employment. View employee benefits here.
Competitive retirement plans
Tuition reimbursement for continuing education
Expansive employee discount programs through our many community partners
Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
Physical and mental health wellness programs
Relocation assistance available for qualified positions
- Benefits may vary based on FTE Status and Position Type
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Salary : $17 - $19
