What are the responsibilities and job description for the Vacation Planner position at Cinnamon Shore?
Vacation Planner (Sales Consultant – Reservations)
Company: Cinnamon Shore
Location: In-Person | Flour Bluff / Mustang Island (Port Aransas, TX)
Job Type: Full-Time
Reports To: Sales Center Manager
ABOUT THE ROLE
The Vacation Planner is a relationship-driven sales role responsible for creating and booking personalized vacation experiences for guests of Cinnamon Shore. This position is ideal for someone who excels at building trust quickly, managing multiple conversations at once, and confidently guiding guests toward decisions that enhance their vacation.
This is not a transactional reservations job. Successful Vacation Planners act as personal vacation consultants — listening carefully, recommending thoughtfully, and following through consistently. Performance is measured by conversion, revenue, quality of bookings, and repeat business.
WHAT YOU’LL DO
- Handle a high volume of inbound and outbound sales calls, emails, and text messages
- Build strong, trust-based relationships with guests and guide them through vacation planning decisions
- Sell complete vacation experiences, including accommodations and on-site and local experiences
- Confidently close sales using a consultative, relationship-first approach
- Conduct follow-up outreach to encourage repeat bookings and long-term guest loyalty
- Accurately manage reservations and guest information across internal systems
- Meet or exceed sales, conversion, and revenue performance goals
- Collaborate with guest services and operations teams to ensure guest expectations are met or exceeded
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSAO-ALIGNED)
Knowledge
- Ability to learn and retain Cinnamon Shore accommodations, amenities, pricing, and policies
- Understanding of the full sales cycle from inquiry through follow-up and rebooking
Skills
- Strong consultative sales and closing skills
- Clear, confident verbal and written communication
- Effective time management and follow-up discipline
- Ability to personalize recommendations rather than rely on scripts
Abilities
- High cognitive flexibility — switching between guests, systems, and tasks efficiently
- Strong working memory and attention to detail
- Emotional intelligence and stress tolerance in a fast-paced sales environment
Other Characteristics
- Achievement-oriented and motivated by performance goals
- Warm, professional, guest-focused demeanor
- Reliable, coachable, and team-oriented
TECHNICAL & COMPUTER PROFICIENCY (REQUIRED)
- High proficiency using computers in a sales environment
- Ability to manage multiple software programs simultaneously, including reservation systems, CRMs, and email platforms
- Comfortable working across multiple screens/monitors
- Proficient in multi-channel communication (phone, email, and text), often at the same time
- Ability to quickly learn and adapt to new tools and systems
SCHEDULE & WORK ENVIRONMENT
- In-person, phone-based sales role
- Fast-paced, high-interruption environment
- Weekend and holiday availability required on a rotating basis
COMPENSATION & BENEFITS
- Base Pay: $18 per hour (based on experience)
- Commission & Bonuses: Performance-based commission with additional incentives for exceeding goals
- Target Total Compensation:
- Average performers: $48k
- High performers: $50
Benefits Include:
- 401(k) with company match
- Health, dental, vision, and life insurance
- Paid time off
- Employee discounts
- Sales training, coaching, and growth opportunities
WHO THIS ROLE IS A GREAT FIT FOR
- Sales professionals who enjoy relationship-building and closing
- Individuals who thrive in fast-paced, performance-driven environments
- People who take pride in helping guests create exceptional vacation experiences
THIS ROLE MAY NOT BE A FIT IF YOU…
- Prefer scripted or purely transactional work
- Are uncomfortable with sales goals or closing conversations
- Struggle with multitasking across systems and communication channels
WHY CINNAMON SHORE
Cinnamon Shore is a premier coastal resort community known for exceptional guest experiences and attention to detail. Our Vacation Planners play a direct role in revenue, guest satisfaction, and long-term loyalty. If you’re looking for a sales role where relationships matter and performance is rewarded, we’d love to meet you.
Salary : $18 - $50