What are the responsibilities and job description for the IT Help Desk Specialist position at Cinter Technology?
We are seeking an IT Help Desk Specialist
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- Client : Japanese Manufacturer
- Working Location Louisville, KY 40258 (Client office Onsite)
- Employment Type : 30 hours per week
- Expected working hours : 9AM to 4PM (1 hour unpaid lunch break)
- Provide support services during designated service operation hours, as directed by the client and/or company management
- Have a proactive communication with both client and company management
- Understand the requirements and instructions from company management, delivering services in alignment with these directives, including adherence to Bring Your Own Device (BYOD) policies
- Engage with all relevant company-provided documents and training materials
- Submit company requited report, attendance for requested meeting, training course
- Mentor and train new team members if necessary
- Follow team manager’s request/instruction to operate IT operation support team
- Provide technical support to client users as an IT Support member
- Provide and manage client IT support operation related document
- Understand and follow client’s request and instruction
- Expand the business with existing and new client
- Very flexible adaptable mindset and embraces challenges, particularly in response to sudden changes in requests, work-flow, rules, responsibility range, and environment
- Strong drive to handle heavy workloads with determination and motivation
- Shows a strong determination to reach set goals
- Possesses a minimum of 3 years of experience of user operation support
- Strong attention to details with the ability to troubleshoot issues and provide resolutions
- Team-oriented personality
- Excellent communication skills
- Microsoft Office (Outlook/Word/Excel/PowerPoint)
- English (speaking and writing) skill
- Capable of lifting and carrying items weighing up to 20 lbs
- Ensure readiness at the client's operational site prior to the commencement of service operations
- Adhere to attire guidelines provided by the client and/or company management while on-site
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