What are the responsibilities and job description for the FLOOR CARE SUPERVISOR position at Ciocca Cleaning & Restoration?
Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers._ FLOOR CARE SUPERVISOR_
2ND SHIFT-PAY IS BASED ON EXPERIENCE: $100.00 PERFECT ATTENDANCE BONUS:
$200.00 REFERRAL BONUS:
JOB SUMMARY:
Under the direction of upper management, this position is responsible for performing floor services for commercial and residential customers as requested as well as managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.
ESSENTIAL FUNCTIONS OF FLOOR CARE SUPERVISOR: :
Daily job responsibilities/functions to include, but not limited to:
- Floor care responsibilities will include: Stripping and Waxing, buffing, carpet cleaning, etc.
- Respond to night and weekend emergency service call as needed.
- Prioritize daily assignments, tasks and responsibilities.
- Ensure adherence to company standards and quality.
- Maintain open communication with customers, employees and manager.
- Follow-up on customer inquiries and questions.
- Analyze problems and makes recommendations to resolve problems.
- Responsible for training new technicians.
- Manage team of technicians.
- Ensure all paperwork is being completed in a timely manner.
- Review paperwork with customer at the end of each job.
- Monitoring supplies and submit supply orders as needed.
- Maintaining floor equipment in a clean, safe and operable condition.
- Proper labeling, dilution and use of all chemicals.
KNOWLEDGE, SKILLS AND ABILITIES OF FLOOR CARE SUPERVISOR: :
- Good communication and interpersonal skills
- Good client/customer service skills
- Ability to follow oral and written instructions
- Ability to prioritize multiple tasks
- Ability to exercise good judgment and decision making
- Ability to work effectively with a team
- Ability to work independently as needed
- Basic knowledge of floor cleaning products or willing to learn
QUALIFICATIONS OF FLOOR CARE SUPERVISOR:
- Valid Drivers License
- Three years of driving experience
- Prior floor care experience preferred
- Supervisory experience required
- Acceptable Criminal Background Check
PHYSICAL DEMANDS OF FLOOR CARE SUPERVISOR: :
The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.
APPLY ONLINE AT WWW.CIOCCAS.COM
CALL US AT 260.444.5462 OR 260.307.5206
Quality Work, Responsive Service, and a Commitment to People.
Job Type: Full-time