Infrastructure Administrator

Function

The primary responsibility of the Infrastructure Administrator will be to implement, analyze and maintain the IT Infrastructure, including servers, appliances, server-based software and networking equipment. The Infrastructure Administrator will also be responsible for troubleshooting of issues/errors for all servers, appliances, and networking equipment.  This position will also serve as a backup to the Desktop Support Technician and Service Desk Personnel as needed.

Duties and Responsibilities

• Servers, Appliances and Server Based Software
  • Procurement, Configuration, Installation, Upgrades, Replacements
  • Proactive monitoring
    • Usage, Uptime, Connectivity, Performance
    • Security settings and remediation
  • Troubleshooting of issues/errors
  • Monthly patch management
  • Backup and Restoration
  • Administration tasks
  • Asset Management
• Networking Equipment
  • Procurement, Configuration, Installation, Upgrades, Replacements
  • Proactive monitoring
    • Usage, Uptime, Connectivity, Performance
    • Security settings and remediation
  • Troubleshooting of issues/errors
• Service Desk Tickets
  • 2nd  level of escalation for infrastructure tickets
    • Servers, Appliances, Networking Equipment, Software
  • Back-up to Desktop Support Technician as needed
  • Back-up to Service Desk Personnel as needed

Qualifications and Education Requirements

Work Experience

• Minimum of three years networking experience required, banking experience preferred 
• Working knowledge of Windows based network architectures and protocols
• Strong knowledge and understanding of PC hardware, software and common desktop systems
• Proficient in performing, break/fix, installations, and upgrades 
• Experience installing and troubleshooting software for the above platforms 
• Analytical Skills - process flow analysis, systems analysis
• Ability to learn and apply new technologies effectively
• Ability to diagnose technical problems quickly and develop effective solutions
• Ability to explain technical problems and fixes from the user’s perspective
• Strong customer service, troubleshooting, problem resolution and analytical skills developed and applied in a technical environment
• Proficient in Microsoft Office Applications
• Excellent oral and written communication skills required
• Experienced professional requiring little supervision
• Ability to follow up on assignments, and complete tasks in a timely manner 

Education

• High School Diploma required. 
• MCSA certification required.
• Associates degree or higher preferred or equivalent work and education related experience. MCSE/MCTS certification preferred. CCA Certification preferred. CCNA Certification preferred.