What are the responsibilities and job description for the Inside Sales Representative position at CITCO Water?
Position Summary
The Inside Sales Representative is responsible for providing sales support to CITCO accounts both through a CITCO Distribution Sales Account Manager and through direct communication with the account contacts. Responsibilities include order entry, quotations, and product application knowledge. Associate will be required to take inbound sales calls, make outbound sales calls, and conduct all communications in a polite and competent manner.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Enters orders into ERP system with proper order statuses by using basic knowledge of CITCO core products and ERP system shipment status definitions.
- Collects and enters proper PO, Ship to Address, customer contact name and phone number, and any special delivery instructions.
- Communicates sales leads to outside sales staff, as well as commits any leads to CITCO CRM software
- Researches and updates customer contact information, sales history, customer product pricing, vendor product pricing, and shares market pricing knowledge with coworkers.
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Uses general knowledge of CITCO core products to service our customers. Knowledge bases includes:
- General treatment chemicals, including container size options and overall function or purpose of treatment chemical.
- General pipe, valves, and fittings knowledge, e.g. Pipe types and O.D., Waterworks Brass, pipe fittings, fire hydrants, basic valves.
- General service offerings and ability to interpret and quote from standardized price lists, e.g. Wet Taps, Valve Inserts, Line Stops, Meter Testing, Meter Calibrations.
- General knowledge of residential meter setting materials, including basic meters and PRVs, e.g. Saddles, Corp Stops, Setters, Meter Boxes, Covers, Water meters - SRII, Accustream, iPerl.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position operates in a professional office environment with some focus on external interaction with sales teams and customers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. CITCO Water standard hours of operation are Monday through Friday 8:00am to 5:00pm, with occasional evening and weekend work as job duties demand.
Travel
Extensive travel is not expected, though off-site training will be required from time to time
Required Education and Experience
- Bachelor’s degree in business management, sales or related field OR 2-3 years experience
- Basic knowledge of Windows and Microsoft Office programs. Basic understanding of how to use office equipment, e.g. Print, copy, fax, scan
- General knowledge of CITCO core products as listed in essential functions
Preferred Education and Experience
- Industry related internship or experience
AAP/EEO Statement
It is the policy of CITCO Water to provide equal employment opportunities to all persons in all aspects of the employment relationship without discrimination based on race, color, sex, religion, national origin, ancestry, disability, age, veterans, or any other status protected by applicable law.
Inside Sales Representative
Big Ass Fans -
Lexington, KY