What are the responsibilities and job description for the Teller position at Citizens Bank - WI?
At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a part time Teller to join our Eagle Branch team.
Hours/Schedule:
Weeks 1&3: Sunday Closed, Monday 8:45am-5:30pm, Tuesday Off, Wednesday Off, Thursday 8:45am-5:30pm, Friday 8:45am-5:30pm, Saturday Off
Weeks 2&4: Sunday Closed, Monday 8:45am-5:30pm, Tuesday Off, Wednesday Off, Thursday 12pm-5:30pm, Friday 8:45am-5:30pm, Saturday 8:15am-12pm
- Hours may change at any time based upon business needs
Description:
Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services.
Essential duties and responsibilities:
- Represents the Bank to customers in a courteous, professional manner
- Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures
- Provides customers with outstanding service
- Cross sells Bank products to customers
- Maintains and balances a teller drawer
- Views basic account history and answers account questions
- Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks
- Answers the phone and assists customers as needed
- Processes check orders/reorders
- Processes cash advances
- Processes stop payments
- Processes changes of address
- Processes coin orders
- Processes wire transfers
- Unlocks and resets NetTeller
- Processes Add on CD deposits/batching
- All other duties as assigned
These additional duties may be assigned based upon branch need:
- Safe Deposit Box access
- Vault
- Override authority
Critical Competencies:
- Accuracy
- Customer Service Excellence
- Teamwork
Requirements:
- High School Diploma or GED required
- Prior banking experience preferred
- 6 months or more related experience in customer service and cash handling required
- Compliance with all applicable regulations including the Bank Secrecy Act
- High level of professionalism
- Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications
- Professional communication skills
- High level of confidentiality
- Excellent organizational skills
- Accuracy
- Teamwork
****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****
Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf