What are the responsibilities and job description for the Universal Banker - Teller - Customer Service position at Citizens National Bank (Cheboygan, MI)?
Citizens National Bank is seeking full-time Universal Banker (teller/customer service) to join our team .
Primary Function: Provide a variety of customer savings, checking and credit account transactions. Provide exceptional customer service and basic information through counter-based transactions. Provides assistance to new and established financial institution customers.
Principal Responsibilities and Duties:
- Is responsible for comprehensive prompt and efficient customer transactions. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and enters deposits into computer records.
- Cashes checks from a variety of accounts upon proper verification.
- Receives mortgage, consumer and other payments.
- Balance cash drawer at the end of the day. Report any discrepancies to the supervisor as necessary.
- Maintains knowledge of bank products and services and is able to cross-sell.
- Ensure that the teller station is properly stocked with supplies.
- Maintaining and balancing the cash vault.
- Provide Notary services as necessary.
- Assist customers in the safety deposit box area.
- Opening and closing of the Branch following proper procedures and guidelines.
- Works in Saturday rotation schedule
- Comply with all laws, regulations, bank policies and procedures, including specifically Citizens National Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and its Customer Identification Program.
- Maintain regular consistent attendance, personal appearance, punctuality, and adherence to applicable health and safety procedures.
- Establish and maintain efficient working relationships with supervisors, co-workers, and the customers.
- Other duties as assigned.
Skills and Abilities Required:
- Superior customer service skills
- Excellent verbal and written communication skills.
- Excellent attention to detail
- Organizational skills and ability to multi-task
- Proficient knowledge of computer systems, good mathematical skills, and ability to operate standard office equipment
- Ability to work independently and as a team.
- Ability to work in a high-stress environment.
Education and Experience Required:
- High school diploma or equivalent
- Good interpersonal communication and computer skills, ability to operate standard office equipment
- Ability to travel to all branch locations as needed
If you’re motivated, enthusiastic and eager to learn and grow, please send a cover letter and resume to VP-Human Resources, Trisha Dobias at 303 N. Main St., Cheboygan, MI 49721. This posting will remain open until filled. Competitive compensation and full benefit package. An Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Cash handling: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16
