Home Mortgage Loss Mitigation Back End Specialist

Description

The Home Mortgage Loss Mitigation Back End Specialist is responsible for managing the customer relationship throughout the loan modification and pre-foreclosure liquidation closeout process. This role plays a critical part in the final stages of loss mitigation by ensuring accurate tracking of borrower trial payments, issuing final modification agreements, and confirming that internal and external systems reflect the approved program terms.

This position requires close coordination with mortgage title companies, mobile notaries, and third-party vendors. The specialist may also engage directly with mortgage insurers (MI), government-sponsored enterprises (GSEs) such as Fannie Mae and Freddie Mac, and federal agencies including HUD, VA, and USDA.

Key Responsibilities:

• Manage borrower communication and documentation throughout the final stages of the loss mitigation process.
• Track and monitor trial payment plans and ensure timely issuance of final modification or liquidation documents.
• Ensure internal and external systems are updated accurately based on approved program terms.
• Coordinate with title companies, notaries, and vendors to facilitate document execution and closing.
• Ensure compliance with investor, insurer, and regulatory guidelines.
• Collaborate with internal teams to resolve issues and ensure a seamless customer experience.
• Maintain accurate records and documentation in servicing systems.

Qualifications:

Required:

• Minimum 2 years of experience in mortgage servicing and default operations.
• Knowledge of mortgage documents, title insurance, and title vesting.
• Familiarity with MSP/Fidelity, ALS, and Back in Black systems.
• Strong understanding of CFPB, FDCPA, RESPA, ECOA, TCPA, SCRA, and UDAAP regulations.
• Ability to manage multiple tasks in a time-sensitive environment.
• Strong communication, critical thinking, and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.
• High School Diploma or equivalent.

Preferred:

• Bachelor’s degree (preferred)
• Experience working with GSEs and government insurers.

Work Schedule

Work Hours: 40

Work Schedule: Monday-Friday in Glen Allen, VA office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.