What are the responsibilities and job description for the Experienced Boiler/Plumbing Service Dispatcher position at City Gas Heating Service Co., Inc.?
Job Title: Experienced Boiler/Plumbing Service Dispatcher
About City Gas Heating Service Co., Inc.: City Gas Heating Service Co., Inc., a busy and established heating and plumbing company in the Bronx, is seeking a highly experienced and organized Service Dispatcher to join our team. We are committed to providing top-tier service to our clients and need a professional who can efficiently manage our field technicians and handle the fast-paced demands of New York City's heating and plumbing needs.
The Role: We are seeking an experienced and detail-oriented Boiler/Plumbing Service Dispatcher to join our full-time, permanent team. The ideal candidate will have a minimum of five years of experience in the heating and plumbing service industry and will be instrumental in coordinating our field staff, managing work orders, and ensuring seamless communication between our technicians, clients, and key city departments. This is a crucial role for a highly organized multi-tasker who can work productively under pressure and is ready for immediate hire.
Key Responsibilities:
Dispatch & Coordination: Efficiently dispatch heating and plumbing technicians to service calls, managing their workflow and schedules to meet client needs and deadlines.
Administrative & Regulatory Knowledge:
Coordinate with the NYC Department of Buildings, NYC Department of Environmental Protection, and Con Edison to ensure compliance with all procedures.
Handle a wide range of administrative tasks, including preparing accounts payable/receivable and utilizing QuickBooks accounting software.
Customer Service & Communication:
Serve as a central point of contact, communicating effectively with clients, technicians, and other staff.
Use strong communication skills (Spanish a plus) to manage inquiries and provide clear updates.
Documentation & Organization:
Maintain meticulous records of work orders, parts, and procedures.
Utilize strong computer skills and, ideally, dispatching software like ESC/Desco (willingness to train if needed) to manage daily operations.
Flexibility: Be available for extended hours when necessary to meet the demands of a busy service company.
Qualifications:
Experience:
Minimum of five (5) years of verifiable experience in the heating and plumbing service industry as a dispatcher.
Strong knowledge of parts and procedures related to boilers, as well as gas, oil and electric heating/hot water equipment. HVAC experience is a plus.
Technical Skills:
Strong computer skills with proficiency in Microsoft Office.
Knowledge of QuickBooks accounting program, accounts payable, and accounts receivable is required.
Knowledge of ESC/Desco dispatching software is a plus.
Regulatory & Location Knowledge:
Must have knowledge of procedures with the NYC Dept. of Buildings, NYC Dept. of Environmental Protection, and Con Edison.
Strong knowledge of NYC boroughs is essential.
Communication & Personal Skills:
Strong communication skills (verbal and written). Spanish fluency is a significant plus.
Detail-oriented, extremely organized, and a skilled multi-tasker.
Able to prioritize tasks and work productively under pressure.
Must be a Notary Public.
Availability:
Available for immediate hire.
Able to work extended hours when necessary.
Compensation & Benefits:
Compensation: Salary will be based upon experience.
Benefits: Benefits are available after a probationary period.
How to Apply: If you are an experienced and highly organized Service Dispatcher with a strong background in the heating and plumbing industry and a solid understanding of NYC regulations, we encourage you to apply for this immediate, full-time opportunity.