- Exercises executive and administrative control over all sales, servicing and operational functions of a branch office, including implementation of policy and explanation of Bank programs, policies, procedures and objectives
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- Establishes goals for branch marketing, operations and sales efforts. Evaluates the effectiveness of branch activity statistics and related reports
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- Maintains prescribed security controls to protect the facility; monitors access; opens/closes branch and vault; and remains on 24 hour call in the event of a security breach
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- Provides advice, guidance, and back-up support to subordinate personnel
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- Assures compliance with bank standards, audit recommendations and relates local, state and federal regulations. Completes required compliance training. Ensures branch compliance in the areas of security, audit, compliance, and operations as evidenced by the completion of the quarterly branch checklist.
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- Coaches and develops staff to actively sell, refer, deliver and promote the bank’s products and services
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- Maintains a thorough knowledge of all the bank’s products and services and a working knowledge of competitive products and services
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- Contacts present customers to retain and expand existing banking relationships. Counsels customers on financial and related matters and handles difficult customers
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- Represents the company at various civic and community functions to further enhance the bank’s image and develop additional business
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- Oversees and recommends training and development of branch personnel; facilitates staff meetings to communicate branch objectives, goals, and policies; and coaches individual employees as needed
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- Exercises usual authority of a manager concerning staffing, performance appraisal, promotions, salary recommendations, and terminations
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- Adheres to all regulatory compliance policies and procedures
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