What are the responsibilities and job description for the Enterprise Program Consultant position at City National Bank?
ENTERPRISE PROGRAM CONSULTANT
WHAT IS THE OPPORTUNITY?
Work closely with LOB's, Divisions or Departments with business performance management, analytics enablement, growth/strategy, process improvement, cost reduction, technology implementation and enterprise transformation. Identify key value drivers and defining metrics to inform performance, support decision making, and foster positive behavior and actions.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
WHAT WILL YOU DO?
Work independently to plan, execute and monitor assigned programs. Determine need for change and impact of changes to program scope and make recommendations accordingly.- Independently evaluates potential workflow or process program needs for business groups and recommends plans and/or solutions.
- Likely to perform program management, system administration, configuration, and reporting functions which are not the responsibility of Technology Services. May provide technical guidance to colleagues.
- Develop business plans and cost benefit analysis for assessment by Senior Leadership
- Track and escalate issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the Enterprise Transformation effort
- Manage multiple concurrent programs and projects, delivering implementations for business partners
- Lead development of business cases to support large capital projects
- Responsible for developing, maintaining, monitoring and forecasting Program budget
- Will develop and maintain the Program resource plan
- Provides Executive level reporting to clearly convey program status, issues, risks and timeline
- Will facilitate and drive key decisions from Executive leadership as needed
- Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives
- Supports and effectively communicates program goals, objectives, vision and values.
- Proactively recognizes, plans and acts on the need for improvement and helps groups to overcome resistance to change
- Develops and maintain Communication Plan with key business stakeholders
- Will facilitate and lead weekly status meetings with core team and Steering Committee
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor's Degree Finance, Accounting, Economics, Mathematics, Information Systems, Computer Science, Engineering or Business
- Minimum 5 years of experience with managing large, complex projects and programs
- Minimum of 5 years technical experience using analytics to solve business problems and monitor risks; and applying analytic technologies to deliver value to the business.
Skills and Knowledge
- 5 to 7 years of experience managing large, complex projects and programs supporting business groups.
- 5 years experience in tracking, planning initiatives and making data-driven analytical decisions
- Proven track record with strategic planning, program management and business architecture concepts and methodologies.
- Certified Program Management Professional (PMP) or Program Management Certification (PgMP) and continuing to maintain certification.
- 5-7 years of experience management consulting or advisory services experience managing large-scale projects or strategy engagements preferred
- Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
- Demonstrated ability to communicate ideas clearly and concisely
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Requires a solid understanding of the organization's business
- Ability to convey credibility, confidence and sense of authority across a large team
- Strong communication/facilitation skills
- Strong analytical skills
- Strong project management skills/experience
- Ability to balance daily tactical needs along with strategic long term continuous improvement efforts
To be considered for this position you must meet at least these basic qualifications
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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