IT Analyst

The Position

The purpose of this classification is to design, develop, test, support, manage and maintain the hardware and software Information Technology infrastructure and projects for the City of Albany and Dougherty County.

Duties

Assists in the configuration, installation, and management of multiple servers, computers, switches, routers and other networking devices ensuring proper integration of the components with existing computer, network, and communication systems in a multi-user environment.

Assists in the installation and configuration of server hardware and software and applies vendor supplied patches.

Coordinates equipment requirements, purchase, repairs, and installation with end-users, internal staff and external vendors.

Troubleshoots hardware, software, network and communications system problems on servers, computers and other devices.

Provides a point of contact for requests as well as providing information on the progress of outstanding support calls from users via telephone, email and inter-office mail.

Analyzes and tracks customer complaints, redirects and/or escalates support requests to the appropriate member of the IT department via footprint tickets.

Assists the Operations Center in resolving problems and completing work.

Organizes project teams and work groups and assists the Director in project management by providing information, advice and technical expertise on projects.

Confers with City and County personnel to provide technical advice and to resolve problems.

Evaluates new and upgraded technologies and/or equipment to determine how they can help the organization.

Promotes and provides training and/or education to City and County employees and IT staff on the benefits of new technologies and/or programs as well as to work with the Director to justify expenditures on such projects.

Works with the Director, supervisor, project teams and vendors to outline a work plan on assigned projects.

Coordinates activities of assigned projects to ensure the project progresses on schedule; prepares project reports for management, and elected as required.

Confers with City and County users concerning specification requirements, as well as analyzes test data for recommendation for hardware or software purchases.

Devises flow charts, diagrams and documentation to describe installation and operating procedures of programs.

Coordinates installation of computer programs and operating systems; tests, maintains, and monitors application systems.

Analyzes, writes, and modifies programs to correct errors by correcting program codes.

Maintains effective communication with vendors regarding the setup and installation of 3rd party application.

Maintains a comprehensive, current knowledge and awareness of applicable laws/regulations; maintains an awareness of new trends/advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

ADDITIONAL FUNCTIONS

Performs on-call, and after hours support duties on a rotating basis.

Performs other related duties as required.

Minimum Qualifications

Bachelor's degree in Information Systems or closely related field preferred; additionally, two (2) years previous experience and/or training that includes PC based programming and computer operations required; Bachelor's degree and additional Certifications and training will be required and ongoing; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver's license.

Core Competencies & ADA Compliance

Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery Tools, and Materials Utilization: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require oral communications ability.

Environmental Factors: Performance of essential functions may require minimal exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, or traffic hazards.

The City of Albany, Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Albany, Georgia will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Employer Paid: Vacation Pay, Sick Pay, Holiday Pay, Medical Insurance, Dental Insurance, Life Insurance, Defined Benefit Retirement Plan

Optional:Vision Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 457(b) Plan

Whole Life Insurance, Critical illness Insurance, Discounted YMCA Membership