What are the responsibilities and job description for the Police Communications Specialist position at City of Albany, OR?
Accepting applications for
Police Communications Specialist (9-1-1 Dispatch)
As a Police Communications Specialist with the Albany Police Department, you will perform a variety of duties related to emergency and non-emergency call taking; dispatching police units; responding to public inquiries, records processing and other clerical duties as assigned.
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RECRUITMENT & SELECTION TIMELINE: The screening process will consist of the following: (Dates to be determined)
- City of Albany Application Deadline (Open until filled): Visit GovernmentJobs
- Virtual (5) Minute Interviews: No in-person interviews will be provided
- CritiCall Skills Testing, Part 1
- In-Person Oral Board Interviews with Albany Police interview panel
- CritiCall Skills Testing, Part 2
- Pre-Employment Background Investigation
- Pre-Employment Psychological Evaluation
- Pre-Employment Medical Evaluation
1. Starting salary for lateral certified police communications specialists is contingent upon candidate's qualifications at the discretion of the Chief of Police.
2. City-provided uniforms, equipment, and uniform cleaning
3. Bilingual Pay (Spanish)
3% -Intermediate
5% -Advanced
4. Education Pay *
3% - Associate's Degree
6% - Bachelor's Degree
5. DPSST Certification Pay *
3% -Intermediate
6% -Advanced
- Per the Collective Bargaining Agreement, total education and DPSST certification incentive pay will not exceed ten (10%) percent at one time.
COVID-19 Safety: Protecting the health and safety of our community — including our employees and of those considering a career with City of Albany — is our highest priority. We are adhering to CDC, State, and local guidelines and have implemented processes and precautions to prevent the spread of COVID-19 in City facilities.
The duties listed are intended only as Illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.
Answers all incoming 9-1-1 emergency telephone calls requesting Albany Police Department assistance; elicits and evaluates pertinent information to relay to police personnel via radio communications.
Receives, screens and evaluates non-emergency calls; provides information, instructions or refers caller to proper public resource or agency. Interprets whether a situation is a criminal or civil matter.
Dispatches police personnel; uses radio communications to advise and assign officers to calls. Makes decisions based on available information to determine call type, priority, and response required.
Operates the computer-aided dispatch (CAD) system to maintain an accurate accounting of officer locations, calls, and times and to document all calls for service received by the department.
Monitors all radio communications and responds promptly with accurate information when necessary. Monitors surrounding agency radio frequencies for situations that may require agency involvement.
Uses independent judgment to decide course of action to handle difficult and emergency situations without assistance while following policies, procedures, laws, and other regulations.
Maintains availability by radio, MDT, and/or telephone for response while on duty.
Carries out duties in conformance with Federal, State, County, and City laws and ordinances.
Monitors closed-circuit television system and designated alarms.
Enters and retrieves criminal justice information using local, state, and national computer systems in response to operational needs and policies.
Performs police records functions; inputs data on a computer keyboard from police incident reports into the Police Department database; copies and routes police reports to other agencies, departments, and/or divisions; files reports, citations, and other paperwork needing retention as police information.
Distributes police-related information to other law enforcement agencies via telephone, radio, and/or computer communications systems.
Works on rotating shifts handling emergency and non-emergency calls for police services.
Maintains regular job attendance and adherence to working hours.
Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regards everyone, internal and external, as a customer and delivers the best service possible in a respectful and patient manner.
Maintains departmental equipment, supplies, and facilities.
This is a non-supervisory position. Lead work/coordination of the work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to new personnel as assigned.
Must be able to pass standardized skills test with negligible errors on a computer keyboard. Intermediate knowledge of multi-line telephone systems, radio dispatching, multi-tasking/divided attention skills, phone and direct customer service preferred.
c) SPECIAL REQUIREMENTS
Must be 18 years or older at the time of employment.
Must be able to proficiently and effectively read, speak, and write the English language. Bilingual in English and Spanish desirable.
Must be available to work all rotating shifts, weekends, and holidays as needed to cover 24-hour public safety operations.
Must pass a thorough background investigation and integrity interview that establishes strong moral character. Any conduct that could compromise the integrity of the applicant, fellow members, the Department or the City will be closely evaluated. Felony convictions and disqualifying criminal histories are not allowed.
Must meet department's physical qualifications.
Must successfully complete comprehension and psychological examinations and medical exams prior to employment.
Must meet State requirements including training, vision, hearing, and background standards for basic telecommunicator certification as an emergency dispatcher with the Department of Public Safety Standards and Training within one year of employment.
Possession of or ability to obtain a valid Oregon driver's license and meet the Department's personal driving record standards prior to assuming duties.
Qualification standards include a requirement that the individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.
Must successfully obtain CPR certification within twelve months of employment.
Must successfully pass CJIS security check and complete LEDS Certification requirements within six months of hire.