Transit Road Supervisor

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Position Overview

Salary Range: $25.0772 - $27.6443/hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring is dependent upon the applicant's education, experience, and training.

Job Summary:

Under direction, to supervise, assign, review and participate in the work of staff responsible for providing transit operations within the Transit Division and to perform a variety of technical tasks relative to assigned area of responsibility.

Scope of Responsibility:

Incumbents have a high degree of understanding of department or functional operations and can work with initiative. Under management guidance, incumbents administer operating rules and procedures within set limits. Work product has a significant impact on departmental operations with moderate impact on the overall organization. Incumbents have very frequent interaction with staff, co-workers, and customers to provide detailed procedures and respond to questions. Incumbents provide supervision and training to staff. Incumbents must have the ability to exercise discretion regarding confidential matters.

Essential Duties and Responsibilities

Supervision

• Participate in the selection of transit staff; provide and coordinate follow-up training for personnel; assist upper management within the field training for new hires and annually for established personnel; work with employees to correct deficiencies; implement discipline procedures.
• Plan, prioritize, assign, supervise and review the work of transit operators, transit customer service dispatchers, and other assigned staff within the Transit Division responsible for providing transit operations.
• Recommend and assist in the implementation of goals and objectives; recommend schedules and methods for providing transit operation services; implement policies and procedures.
• Inspect and verify work of assigned staff for accuracy, proper work methods, techniques, safety and compliance with applicable standards, policies, and procedures; perform regular employee safety reviews and performance reviews; regularly enter supervision notes and documentation for assigned staff.
• Complete regular review of established policies and procedures with operations staff to ensure understanding, including daily briefings and messages; execute and make recommendations on communication and related programs including safety and employee recognition programs.
• Ensure execution of daily safety practices including, but not limited to, pre-trip and post-trip inspections, vehicle cleaning and sanitation, proper operational practices and driving procedures, and customer interaction procedures, dispatching procedures and other safety practices; regularly assess and review staff for proper execution of safe practices and adherence to policy using both direct and indirect observation methods.

Transit Operations

• Implement assigned aspects of the Transportation Agency Safety Plan and support all other areas of implementation in accordance with Federal regulations, EPA, workers compensation, DOT, OSHA, FTA, and City policies; recommend and purchase safety materials and other operations items as necessary; participate in MET Safety Committees as assigned.
• Provide an in-the-field presence for support of transit operations and Transit Operators; assist Transit Operators and other personnel as necessary by utilizing available service vehicles on route and by establishing a presence on transit vehicles and at transit facilities.
• Monitor service efficiency for fixed-route, paratransit, customer service, and other areas and work with the management team to identify strategies to improve efficiencies.
• Supervise dispatching, scheduling and customer service activities and assist as necessary; ensuring appropriate scheduling and dispatching to maintain daily system performance.
• Assist in maintenance of daily dispatching and customer service system operations for fixed route, paratransit, and other services.
• Ensure accurate daily data input into transit systems including daily fare transactions for paratransit and customer service; ensure appropriate collection and tracking of transit metrics required for reporting.
• Monitor Division communications and radio systems; respond to radio calls as needed; address issues arising from communications; consultant upper management on issues as necessary.
• Assist in enforcement of passenger conduct and operational policies and procedures.
• Investigate vehicle accidents, facility incidents, public and passenger incidents, and safety issues; recommend and implement corrective actions in consultation with upper management.
• Identify, report, document, and assist in mitigation of identified and potential hazards observed in the field, at transit facilities, and in other applicable areas; audit paratransit service pickup and drop off locations.
• Assist in and recommend changes to personnel policy as necessary.
• Assist in development of standard documents and forms to support the safety plan, operational procedures, and other areas as necessary, document all applicable data.
• Monitor weekly employee schedule; make updates to employee schedule due to absenteeism and other unforeseen circumstances.
• Assist in changes to established employee shifts and recommend improvements as necessary.
• Report identified issues with service efficiency and on time performance for fixed-route and paratransit operations; work with upper management to identify strategies for improvement.
• Assist in collection and tracking of data sets as directed by upper management.
• Maintain records and prepare various departmental reports on operations and activities including but not limited to safety assurance, risk identification, and safety promotion.
• Review, report on, and recommend improvements and changes to current and future transit routes, stops, schedules, systems, and practices as they relate to operations, ridership, community feedback, and observation.
• Respond to and resolve customer inquiries/complaints; provide route and schedule information, fare and account information, ride scheduling info, provide general information and customer service; make reasonable accommodations decisions as necessary.
• Serve as a relief transit operator and transit services dispatcher in emergencies.
• Cover co-worker absences, as assigned.
• Make recommendations regarding procedures or specifications for vehicles/rolling stock, facility and passenger amenity systems, and related technology based on in-the-field observations and experiences.
• Provide or assist in passenger training to the public, agency groups and agency staff on how to use the various modes of transportation.
• Participate on committees as assigned.

Performs other duties as assigned.

Qualifications and Skills

Required Skills/Qualifications:

• High school diploma or GED
• Two (2) years of education or training
• Three (3) or more years of experience in transportation, driving instruction, business or public administration, customer service, human services, safety, or a related field

OR

A combined five (5) or more years of education and experience in transportation, driving instruction, business or public administration, customer service, human services, safety, or a related field

AND

• Experience in use of technology and computers, including Microsoft Office programs
• Strong interpersonal, organizational, and writing skills
• A commercial driver’s license, Class B, Type 2 with airbrake and a passenger endorsement is required for this position and must be obtained within ninety (90) days of hire.
• Must be able to successfully pass a pre-employment drug test, and a Federal and State criminal history background check, and driving records check.

Preferred Skills/Qualifications:

• An associate’s degree in transportation, driving instruction, business or public administration, customer service, human services, safety, or a related field
• Experience with city government, state and federal regulations, and compliance
• Knowledge of city Transit Operations
• Supervisory experience

Physical Demands and Working Conditions

Work is primarily in the field in a transit vehicle or at a facility. Intermittent physical effort involving lifting of 60 pounds or less is required. Work frequently includes sitting for long periods of time with occasional standing, walking, pushing, pulling, bending, kneeling, crouching, stooping, squatting, and crawling. Driving is required on a regular basis and includes the required ability to learn geography of the city and area, street names, and landmarks. Work requires moderate attention to detail or deadlines between 45% and 70% of the time. Exposure to multiple disagreeable elements none of which are greater than moderate intensity between 15% and 45% of the time including, but not limited to, cold, heat, odors, outdoors, and vibration. All safety sensitive personnel are subject to random drug and alcohol testing as required by the Federal Transit Administration and the City of Billings.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.