Airport Credentialing Supervisor

Business is booming at the Boise Airport! We are hiring for an experienced Credentialing Supervisor to lead our 3 person credentialing team at the airport. A strong candidate will have 3 years of credentialing experience (airport, military, hospitals, government agencies, private sector) and at least 2 years of supervisory experience. The schedule for this position is
Monday - Thursday 6:30 am - 3:30 pm and Friday 6:30 am-1:00 pm.

• Supervises, manages, plans and oversees various security credentialing duties related to airport access control requirements and maintains regulatory compliance with the Boise Airport Security Program
• Administers and monitors the airport's access media program, audit program, Family and Friends Assistance Support Plan, Automated External Defibrillator (AED) program, Authorized Signatory and Trusted Agent Programs, and various other programs
• Monitors and enforces TSA 49 Code of Federal Regulation (CFR), Part 1542, Airport Security regulations and Federal Aviation Regulation (FAR) Part 139
• Work requires considerable independence and is performed under general direction

Boise is pretty awesome. Become part of the Boise Airport and have an opportunity to make a difference. The City provides top notch healthcare for you and your family at little to no cost. Plus, an actual pension plan, 401k matching, a wellness program, tuition reimbursement, paid parental leave, and more. Imagine that.  Supervises the credentialing office daily operation which includes the issuance of airport access media badges, keys, and vehicle permits. Oversees and maintains extensive Security Threat Assessment (STA) database and daily submissions of badging credentials to the Transportation Security Clearinghouse. Maintains and submits STA data, administers fingerprints, and interprets results. Operates computers, badging and electronic fingerprint equipment. Resolves airport access media badge, key and permit concerns while complying with Airport security regulations. Recommends changes as appropriate and supervises the implementation of policies and procedures for aviation credentialing. Ensures recordkeeping follows appropriate TSA and FAA regulations. Entrusts the privacy/security of personal information presented during the badging application process and ensures its protection from unauthorized use. Monitors and evaluates the quality, responsiveness, accuracy, efficiency, and effectiveness of assigned programs (50%)

Manages the audit program to ensure compliance with the ASP and TSA regulation. Conducts multiple comprehensive audits of security access media compliance for internal and external agencies. Reviews and reports of audit findings. Manages training programs including overseeing and training of badge holders in compliance with FAA Part 139 regulation. Responsible for administering all required airport security-related training programs associated with obtaining access to ID media. Administers and oversees training and testing for badge holders with approved access to secured areas and drive on the AOA.

Responds to terminal emergencies and security incidents that occur at the Airport. Interacts with victims, emergency responders and witnesses. Completes appropriate reports and provides customer service to the public, internal/external stakeholders, and the airport community. Acts as the initial airport representative in liaising with law enforcement during a security incident. Supervises and maintains the Family and Friends Assistance Support Plan. Acts as the AED Administrator and ensures appropriate monthly inspections are completed.

Manages and maintains the Authorized Signatory Program, which encompasses training and qualifying signatory authority officials in compliance with their regulatory responsibilities regarding vetting and approving the employment of individuals seeking access media. Maintains and manages the Airport Trusted Agent Program and is aware of and follows all rules pertaining to the safeguarding information.

Supervises and assists the inspections of airfield and airport property, and terminal and perimeter security. Reports airport and airfield conditions, inspects runways, taxiways, along with unpaved areas, and airfield markings/signs/lighting. Issues proper Notices to Airmen (NOTAMS) and monitors and controls multi-faceted enhanced Closed Caption Television (CCTV) and access control systems using computer software. Operates computer terminals, and monitors a multi-channel, county-wide two-way radio system to communicate airport functions. Operates and/or monitors flight information, weather displays, runway surface sensors, and fire detection systems and emergency notifications.
(25%)

Supervisory responsibilities: Employees in this position are authorized to recommend and/or effect the full range of duties (with appropriate managerial review), including hiring, performance evaluations, transferring, promoting, assigning of significant duties, rewarding, disciplining and terminating employment; exercise independent judgment to direct others work and have the authority to take corrective action; and, utilize people skills to communicate, motivate and direct or oversee a person, group, department, or organization. (25%)
Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100%Required Knowledge, Experience, And Training

• Bachelor's degree in Airport Management, Business, Public Administration, or related field, and
• 3 years of experience in credentialing, operations, or administration including demonstrated experience supervising employees, or 
• An equivalent combination of education and/or experience

Preferred Knowledge, Experience, And Training

• 4 years of experience in credentialing andconducting TSA 1542 Compliance Inspections
• 2 years of supervisory experience

Level of Knowledge:

• Working knowledge of airport and airline operations and security, theory, systems and design; principles and practices of effective employee supervision
• Federal, state and local laws, regulations, policies, and procedures related to the operations of a certificated commercial airport
• Airfield and terminal operations, procedures and technical aviation issues, equipment, and administration
• Safety practices and precautions sufficient to recognize and correct hazardous situations
• Basic aviation and airport control procedures sufficient to provide safe coordination of various areas of the airport and aircraft
• Business office and telephone etiquette and equipment
• General office practices; customer service techniques
• Radio communication techniques

Ability To:

• Perform a full range of supervisory responsibilities
• Operate a computer with demonstrated proficiency using applicable software
• Prepare clear, accurate, concise and comprehensive oral and written reports, logs, and audits
• Exercise sound judgment in stressful situations
• Handle customer concerns respectfully
• Remain calm under public criticism
• Prioritize work and relay information during emergency situations
• Make quick decisions and adopt and/or modify established practices and procedures to irregular operations
• Accomplish multiple tasks accurately with frequent interruptions
• Interpret regulations, policies, and procedures
• Display a cooperative attitude and work harmoniously with all levels of City of Boise employees and the public
• Communicate effectively in the English language at a level necessary for efficient job performance
• Complete assignments in a timely fashion
• Understand and comply with all rules, policies and regulations
• Maintain prompt and regular attendance
• Perform all essential and ancillary functions as assigned by an authorized employee, supervisor and/or manager with reasonable accommodation
• Individuals must be capable of operating vehicles safely, have a state-issued driver’s license, and have an acceptable driving record

Licensing And Other Requirements

• Valid driver's license
• Successful completion of a TSA 10-year employment background investigation.

Special Requirements
Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Transportation Security Administration background check (SIDA)
• Drug Free Workplace: In accordance with the City of Boise Drug Free Workplace Regulation, this position is designated as safety sensitive and is subject to testing requirements including Post Offer Applicant Testing, Random Testing, Reasonable Suspicion, Post - Accident, etc. Applicants will be required to submit to screening for illegal drug use prior to hire. Appointment to this position is contingent upon a negative pre-employment drug test
• This position is required to supervise employees during the performance of critical incident functions which require employees to qualify to carry firearms, perform emergency medical, lifesaving and/or fire suppression activities.

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 10 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds and rarely pushing/pulling up to 75 pounds. The noise level is always moderate and occasionally very loud. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, runn, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, outdoor weather conditions, extreme temperatures, in wet and humid conditions, areas of dust, odors, mist and gases or other airborne matter. Employees are exposed to mechanical and electrical hazards, work in/at heights and confined spaces. Employees will also drive a vehicle as part of this position. Work includes protected exposure to chemicals. Employees will work in and around running aircraft and heavy equipment and outdoors during all weather conditions.
This position works:

Salary : $30 - $32