Applications Analyst (FT)

Position Summary

The City of Brooklyn Park is looking for an Applications Analyst who enjoys the challenges and rewards in solving technology problems and helping others in a progressive technology environment.

To Applications Analyst will lead, coordinate and collaborate with technical teams on the evaluation, implementation and on-going support of the City’s paperless content management and process automation initiatives.

Application Deadline: Recruitment will continue until a sufficient number of qualified applications are received as determined by Human Resources. First review of applications will be on April 27, 2022. If you have interest in this position, it is highly recommended that you apply as soon as possible upon seeing the announcement as the vacancy may close without notice.

Essential Duties and Responsibilities

• Lead teams on using Laserfiche in support of our process automation initiatives.
• Build reports, forms and workflows to support process improvements.
• Database administration including backups, restoration, queries and extracts.
• Work with departments on gathering solution requirements and securing final acceptance.
• Test solutions to ensure they meet design requirements.
• Review and apply software updates.
• Support existing software applications through interaction with City staff and software vendors.
• Document solutions and technical processes.
• Coordinate software training for city staff.
• Represent the City at user group meetings and attend annual conferences held by our software vendors
• Participate in the ITS on-call schedule for after-hours technical support
• Assist with second level technical support for applications when a technical service specialist needs help.
• Assist the IT Manager with scoping projects and developing project charters.
• Prioritize and manage multiple application projects at the same time.
• Leadership skills to meet tight deadlines, manage user expectations, and work well in a team environment.
• Coordinate software training for city staff.
• Basic troubleshooting and understanding of network equipment.
• Other duties as assigned or apparent.

Minimum and Desired Qualifications
Education

• Associate's degree in Information Systems or closely related.

Experience

Three years of experience which includes the following:

• administering and supporting enterprise applications in a Microsoft Windows environment
• leading or participating in teams on the evaluation, analysis, and implementation of software applications
• ad-hoc report design and creation
• general hardware troubleshooting

OR

Five years of experience which includes the above essential duties.

Equivalency
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Licenses/Certifications
Valid driver's license

Knowledge, Skills, & Abilities

• Demonstrated ability to organize and prioritize work to achieve desired outcomes
• Demonstrated ability to communicate effectively orally and in writing
• Ability to work a flexible work schedule that may include night and weekend hours
• Ability to lift and carry 35 pounds
• Ability to provide a level of customer service that meets or exceeds customer expectation and satisfaction.
• Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds.
• Embrace and engage in cultural shift toward Continuous Improvement.

Desirable Qualifications

• Bachelor’s degree in computer information systems or closely related field
• Experience in administering and using Laserfiche
• Experience in supporting applications in a local government environment
• Experience in formal Project Management methodologies
• Experience in Microsoft SQL
• Previous experience working with people from various cultural, socioeconomic, racial and ethnic backgrounds
• Fluency in Spanish, Hmong, Laotian, Russian, Somali or Vietnamese language(s)

Job Type: Full-time

Pay: $67,121.60 - $86,257.60 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Brooklyn Park, MN 55443: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• AWS: 1 year (Preferred)
• Application support: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location