Guest Services- Golf Course

JOB DESCRIPTION:

The Golf Course Guest Services position works closely with the General Manager/Pro Shop Manager on the outside golf operations to assure a smooth transition for customers. Primary responsibility is cart cleanliness, staging, and storing. Must have excellent listening skills and an eagerness to provide excellent service. Must be flexible in meeting the varying scheduling needs of the Course and may be required to work additional hours than scheduled, if necessary. Must be neat and well-groomed. This position requires a highly self-motivated individual who can work with minimal supervision and interact with customers at a high-level.

This is a non-supervisory position. Position is responsible for the routine maintenance of the pro-shop, driving range and cart facilities. Hours vary with the time of the year. Shift worked will vary depending upon schedule. Approximately 20 hours per week.

JOB RESPONSIBILITIES/DUTIES:

• Will meet and greet all guests in a friendly and professional manner.
• Responsible for daily operations of range ball recovery utilizing both mechanical and hand machinery and equipment.
• Responsible for the collection of, organization of, and cleanliness of all range baskets used for ball transportation.
• Help keep all working areas attractive, neat and clean free of trash and waste.
• Responsible for washing the range balls to maintain their cleanliness and usability.
• Follow procedures for proper opening and closing of the cart and range operations.
• Keep the outside area neat, and clean. Do not allow carts to clog passage area, arrange them neatly after having been used.
• Inspect the condition of golf carts with specific attention to their cleanliness and appearance.
• Responsible for cart cleanliness, cart supplies, cart condition and fueling. As well as the rotation of golf carts to ensure uniform usage amongst the fleet.
• Assist General Manager in the tournament setup of golf carts and range operations.
• Refer all major problems/complaints to the General Manager.
• Staging golf carts for use by customers.
• Assist customers with loading and unloading of golf carts.
• Reviews schedule for changes, calendar of events and facility activities daily.
• Incorporates safe work practices in job performance.
• Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for scheduled workday or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes.
• Performs other duties as required.

MINIMUM REQUIREMENTS, CERTIFICATES & LICENSES:

High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training preferred; or equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively, both verbally and in writing.
• Ability to perform tasks effectively and efficiently.
• Ability to present a professional appearance and conduct when representing the golf course.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.

• Diversity - Promote inclusiveness and impartiality throughout the organization.

PHYSCIAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk and hear, or reach with hands and arms from a standing position. The employee is frequently required to drive golf carts, sit, stand, walk, kneel and use hands and fingers to handle feel or operate objects, tools or controls. May be required to spend long hours on their feet. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEOC:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The City of Burnet is an at-will employer and the employee, or the City may choose to end the employment relationship at any time for any reason in accordance with applicable laws.

The City of Burnet provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Where applicable, reasonable accommodations may be made in accordance with the American with Disabilities Act (ADA).