What are the responsibilities and job description for the Computer Support Technician position at City of Columbia, MO?
Front-line technician responsible for diagnosing, triaging, solving IT issues, supporting end users, training end users, deploying, securing, and maintaining fleet of computers.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
- Deploy and replace mobile data terminals, workstation personal computers, business class computers, laptops, tablets, peripherals, and monitors.
- Configure hardware with correct settings and software and migrate needed data from old device. Train users on new features.
- Diagnose user issues, triage, create trouble tickets, and engage staff and resources to resolve quickly.
- Provide technology support to resolve hardware and software issues for computer, network, telephone, printer, multiple types of displays, and personal data devices.
- Provide technology support to all departments for computer, network, data, telecommunications, and print functions.
- Track recurring computer issues and issue resolution processes. Track computer and software licensing inventory.
- Create and maintain installation instructions for specialized hardware and software installations.
Supervisory Responsibilities
None
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
Fiscal Responsibility
Education and Experience - An equivalent combination of education, training and experience will be considered
- A high school diploma or equivalent required.
- IT-related technical certifications or equivalent experience in the field preferred.
- Minimum of one year of related experience and A certification preferred.
- Possess and maintain a valid driver’s license.
- Must be able to pass a standard police background check.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
- Knowledge of installing and troubleshooting mobile data terminals, workstation personal computers, business class computers, laptops, tablets, peripherals, and monitors.
- Proficiency with Microsoft Operating Systems and all versions of Microsoft Office suites.
- Knowledge of Google Office Suites – Gmail, Drive, Calendar, Docs, Sheets, Forms, Slides and Sites.
- Proficiency with Android OS and Apple iOS systems, antivirus software implementation and support, API systems, client and server maintenance, and Linux-based hardware and software recovery tools.
- Understanding of Microsoft Active Directory and using group policy implementation and maintenance.
- Basic knowledge of network protocols and server administration.
- Strong sense of professionalism to maintain confidentiality of computer files and City information.
- Strong interpersonal and customer service skills.
- Effective verbal and written communication skills.
- Ability to train users.
- Ability to work in a team environment.
- Ability to diagnose a problem and utilize effective resources to resolve.
- Ability to follow outlined procedures.
- Ability to work on-call and respond within 30 minutes at all hours of the day/night.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
- General office conditions. Exposed to moderate noise levels.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Required to use close vision and be able to focus; must have three-dimensional vision, the ability to judge distance and space relationships, and ability to identify and distinguish colors.
- Regularly required to talk, listen, and sit; frequently required to explain computer hardware or software issues.
- Must be able to have repetitive wrist, precise hand-eye coordination, and/or finger movement to type and work on computer.
- Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
- Must be able to lift up to 75 pounds and physically transport computer hardware.
- Regular attendance is a necessary and essential function.
Hours/Days
Starting Salary
20.24 per hour
Pay Grade
106
Number of Positions Available
1
Deadline to Apply
Open Until Filled
Yes
Special Instructions to Applicants
This position is open until filled but has a preferred application deadline of Tuesday, December 26, 2023.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
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