Utility Billing Specialist

Description

THE CITY OF DANVILLE:   The City of Danville is located 35 miles southwest of Lexington and is a thriving community with a population of 17,000. The City has a highly efficient infrastructure, water treatment and wastewater facilities, police and fire services, quality school system, and a highly educated workforce. Danville is the home of Centre College, which is among the most prestigious small liberal arts colleges in America.  The City of Danville is also the business hub to a 5 county, 100,000 region.

Position Summary:

Under direct supervision of the Utility Billing Manager, will administer the City’s monthly billing process for utility customers. The position is responsible for the preparation of the monthly utility billing cycle as well the auditing of accounts to ensure accuracy of the utility billing process.

Supervisory Responsibilities:

None

Duties/Responsibilities: 

· Responsible for conducting monthly audits of utility billing accounts along with developing reports of the audit results .

· Utilizes utility software to load and unload water meter data  monthly.

· Required to make monthly utility account adjustments under the direction of the Utility Billing Manager.

· Prepares monthly billing files for distribution to 3rd party printing services.

· Serves as backup for water utility front-office staff, and assist in responding to customer inquires regarding their utility accounts.

· Performs other duties as assigned.

Requirements

Required Skills/Abilities:

· Strong knowledge of Microsoft Office Word and Excel.

· Excellent oral and written communication skills.

· Ability to work in a team environment, with the ability to work across all levels of City officials, employees, agencies, organizations, and the general public.

· Strong customer service skills.

· Ability to follow assigned instructions and directives.

· Technical aptitude with the ability to learn and utilize utility billing systems and other various software programs.

· Ability to work with minimal supervision.

· Proven ability to work with a high level of confidentiality.

Education and Experience:

· HS Diploma or GED

· Associate degree in business administration, accounting, or related filed is preferred.

· 1-3 years of documented accounts receivable, billing, or administrative experience in a professional environment.

· Must have a valid and current driver’s license.

Certifications:

· None

Physical Requirements:

· Ability to lift up to 30lbs occasionally.

· Walking, twisting, stooping, and bending on a regular basis.

· Must be able to sit at a workstation for extending periods of time.

Pay Grade:

· U-4

Compensation:

· The salary range for this position is $33,730 - $48,598 annually.  The starting salary will be determined by the candidate's years of relevant of work experience.

The City of Danville provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait or characteristic protect by federal, state, and local laws.