What are the responsibilities and job description for the Commission Aide position at City of Dayton?
Responsibilities
The Commission Aide provides constituent services and administrative support including managing correspondence, managing phone calls and handling citizen concerns. The incumbent screens and prioritizes a large volume of telephone calls directed to the Mayor and Commission.
In the area of constituent services; the incumbent will receive, follow-up and respond to citizen concerns and inquiries. The Commission Aide records complaints or questions, and forwards to the appropriate person, responds to citizens by telephone or correspondence when the city takes action and the complaint is resolved.
At the direction of the Commissioner the incumbent makes on-site inspections of unresolved complaints for resolution to citizen's satisfaction, and reports back regarding the validity of the complaint and suggests appropriate follow-up.
The incumbent assists on special projects, which may be related to the entire office. This could include planning for special events and may require participation outside of normal business hours. Flexibility and willingness to respond to changing priorities are critical in this position.
Excellent organizational and communication skills are required and the ability to maintain confidentiality is of utmost importance due to the sensitivity of matters handled by the Commission Office.
Minimum Qualifications
Must meet one of the following qualifications:
Associate’s Degree in Public Administration or closely related field AND 3 years of experience in public administration, policy development or program administration.
OR
High School diploma or G.E.D. AND a minimum of 5 years of administrative clerical experience for an executive, director or manager. Preferably in government, but not required.
Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Schools Higher Learning Commission or equivalent region.
License Requirements
Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.
Notes
Applications must specifically address each of the minimum qualifications, directly showing how each is met.
Background Check
A background investigation and evidence of Employment Authorization and Identity is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position.
Medical Examination & Drug and Nicotine Testing
Final appointment is contingent upon the applicant passing a job-related medical examination including drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.
An Equal Employment Opportunity Employer
M/F/H
Benefits
Click here for benefit information
The Commission Aide provides constituent services and administrative support including managing correspondence, managing phone calls and handling citizen concerns. The incumbent screens and prioritizes a large volume of telephone calls directed to the Mayor and Commission.
In the area of constituent services; the incumbent will receive, follow-up and respond to citizen concerns and inquiries. The Commission Aide records complaints or questions, and forwards to the appropriate person, responds to citizens by telephone or correspondence when the city takes action and the complaint is resolved.
At the direction of the Commissioner the incumbent makes on-site inspections of unresolved complaints for resolution to citizen's satisfaction, and reports back regarding the validity of the complaint and suggests appropriate follow-up.
The incumbent assists on special projects, which may be related to the entire office. This could include planning for special events and may require participation outside of normal business hours. Flexibility and willingness to respond to changing priorities are critical in this position.
Excellent organizational and communication skills are required and the ability to maintain confidentiality is of utmost importance due to the sensitivity of matters handled by the Commission Office.
Minimum Qualifications
Must meet one of the following qualifications:
Associate’s Degree in Public Administration or closely related field AND 3 years of experience in public administration, policy development or program administration.
OR
High School diploma or G.E.D. AND a minimum of 5 years of administrative clerical experience for an executive, director or manager. Preferably in government, but not required.
Degree must be from a college or university that is accredited by the U.S. Department of Education through the North Central Association of Colleges and Schools Higher Learning Commission or equivalent region.
License Requirements
Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.
Notes
Applications must specifically address each of the minimum qualifications, directly showing how each is met.
Background Check
A background investigation and evidence of Employment Authorization and Identity is required prior to employment. All candidates must pass any level of background investigation applicable to the position, including current city employees seeking transfer, promotion, demotion, etc. into a classified position.
Medical Examination & Drug and Nicotine Testing
Final appointment is contingent upon the applicant passing a job-related medical examination including drug screen. Applicants offered employment with the City will be required to pass a nicotine screening. Newly hired employees must remain tobacco and nicotine free as a condition of continued employment. The Tobacco and Nicotine Free Hiring Policy does not apply to current City employees.
An Equal Employment Opportunity Employer
M/F/H
Benefits
Click here for benefit information