What are the responsibilities and job description for the IT Help Desk Technician position at City of Fairfield (OH)?
JOB
Under the supervision of the Information Technology Manager, the Help Desk Technician will provide technical support to all City departments and locations on an as needed basis.
EXAMPLE OF DUTIES
Assists all users of the City's technology infrastructure working at various sites. Ensures proper computer operation so users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving user help requests. Problem resolution may involve the use of diagnostic, asset management, and help request tracking tools. Responds to issues and requests from end users via telephone, work order system or e-mail in a timely and courteous manner. Provides ongoing support for the City's computer hardware, software, computer upgrades, maintenance, and troubleshooting as necessary. Installs hardware and software as needed. Maintains operational documentation for all applicable hardware and software used by the City. May be required to work overtime outside of normal City hours of Monday through Friday, 8:00 am to 5:00pm.
SUPPLEMENTAL INFORMATION
**This position is not eligible to be performed remotely.
Under the supervision of the Information Technology Manager, the Help Desk Technician will provide technical support to all City departments and locations on an as needed basis.
EXAMPLE OF DUTIES
Assists all users of the City's technology infrastructure working at various sites. Ensures proper computer operation so users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving user help requests. Problem resolution may involve the use of diagnostic, asset management, and help request tracking tools. Responds to issues and requests from end users via telephone, work order system or e-mail in a timely and courteous manner. Provides ongoing support for the City's computer hardware, software, computer upgrades, maintenance, and troubleshooting as necessary. Installs hardware and software as needed. Maintains operational documentation for all applicable hardware and software used by the City. May be required to work overtime outside of normal City hours of Monday through Friday, 8:00 am to 5:00pm.
SUPPLEMENTAL INFORMATION
**This position is not eligible to be performed remotely.