What are the responsibilities and job description for the Police Teletype Operator (Shiftwork Required - Nights, Weekends, Holidays) position at City of Fort Lauderdale?
Position Summary
The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.
The Police Department is looking for a Police Teletype Operator to Intercepts, interprets, searches, enters and removes information from local, state and federal criminal justice information databases, example: National Crime Information Center (NCIC), Florida Crime Information Center (FCIC), Driver and Vehicle Information Database (DAVID), Criminal Justice Information System (CJIS) for the Police Department.
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
Shift Schedule: Must be available and willing to work days, nights, weekends, and holidays, as needed, to fulfill the 24/7 mission of the unit.
Physical Standards Required To Perform Essential Job Functions
The noise level in the work environment is quiet to moderately loud. The work entails sedentary work in an office setting. While performing duties, an employee may frequently exert light physical effort, such as standing, walking, stooping, talking, hearing, and reaching above and below shoulders. Most tasks require the use of hand and fingers dexterity, such as keyboarding and the ability to use a headset. The employee may be required on rare occasions to lift up to 10 pounds. Sometimes work is stressful when working under stringent time constraints.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
This application supplement is an integral part of the application process and must be completed together with the formal application in order for you to be considered as an applicant. Answer each question as thoroughly as possible as your responses will be rated as to how they relate to the position to be filled. Responses that are incomplete and illegible will be difficult to evaluate completely and fairly. Please initial the space below if you have read and understood the above statement.
02
Do you currently work for the City of Fort Lauderdale? If so, indicate status.
If you answered "Full-time" to the previous question is your current position covered under Teamsters Local Union 769? Check "no" if not applicable.
Do you claim veteran's preference? If yes, City of Fort Lauderdale Department of Human Resources Form J-204 and the Member 4 copy of your DD214 must accompany this application.
Do you possess a High School diploma of G.E.D Certificate from a recognized agency?
Can you type at least 25 words per minute net?
How many years of experience do you have performing clerical or office work?
Do you have experience performing clerical or office work in a Law Enforcement Agency?
Describe in detail your experience with performing clerical or office work in a LE agency? Include your duties, length of experience and employer. Put "N/A" if not applicable.
10
What is your level of proficiency using a computer?
Do you have experience using any of the following programs/systems? Please check all that apply.
Please provide details regarding each of your responses to Question #11
13
Describe in detail your Public Contact and/or Customer Service experience. Include your employer and length of experience. If not applicable put "N/A."
The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.
The Police Department is looking for a Police Teletype Operator to Intercepts, interprets, searches, enters and removes information from local, state and federal criminal justice information databases, example: National Crime Information Center (NCIC), Florida Crime Information Center (FCIC), Driver and Vehicle Information Database (DAVID), Criminal Justice Information System (CJIS) for the Police Department.
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Assists officers call in requests for information from FCIC, NCIC and other criminal justice databases for the Police Department
- Operates Teletype Unit computer equipment to enter, retrieve, cancel, modify, confirm criminal histories
- Researches, reviews, inputs and validates information and reports within the Records Management System (RMS) and manual filing systems to obtain information, and copies documents for use in investigations and confirmation of request
- Receives requests for information through two-way radio, by telephone, by computer message, teletype, in writing and in person; ensures that request contains all necessary information; determines if request should be complied with or referred to another agency
- Receives request from command staff to send out administrative pages and call outs
- Inputs, updates, requests, transmits and queries information from a variety of sources to maintain accurate records or to access databases for information
- Answers phone calls from the public and provides basic information regarding public safety or general information
- Validates, updates and/or modifies entries into FCIC/NCIC by checking clerk dockets, pulling files, and verifying accuracy of entries; reviews validation printout for any coding errors; insures that all FCIC/NCIC database entries are active and contain accurate information
- Utilizes reference materials to assist in locating names, addresses and telephone numbers and other information within the city and county as requested
- Operates computer systems with various software programs for document storage and retrieval and spreadsheets or other equipment, similar in nature, for law enforcement record keeping.
- Receives and processes SaferWatch tips and sends alerts to the community
- Maintains appropriate logs and files in accordance with requirements of the system providers and departmental procedures
- Performs 24 hour recheck of tow/repossession entries
- Sorts and files records material alphabetically, numerically or by other predetermined categories; retrieves material from files upon request
- Gathers accurate information for officers, code enforcement, towing and repo companies to enter into the BOLO tracker
- Sends administrative notifications to departmental call outs through Everbridge
- Processes safe watch tips
- Performs related work as required
- High School Diploma or G.E.D.
- One (1) year of clerical or office work involving data entry, retrieval and verification of information, preferably related to law enforcement. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute for one year of the required experience.
- Must be able to obtain FCIC Full Access Certification within the first 6 months of employment.
- Must be able to successfully pass a 25 WPM typing test.
- Successfully complete a pre-polygraph interview, polygraph examination, and/or background investigation as required for employment
- If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
- Experience working in a public safety environment
- Experience working in telecommunications or 911 dispatch
- NCIC and FCIC certified
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
Shift Schedule: Must be available and willing to work days, nights, weekends, and holidays, as needed, to fulfill the 24/7 mission of the unit.
Physical Standards Required To Perform Essential Job Functions
The noise level in the work environment is quiet to moderately loud. The work entails sedentary work in an office setting. While performing duties, an employee may frequently exert light physical effort, such as standing, walking, stooping, talking, hearing, and reaching above and below shoulders. Most tasks require the use of hand and fingers dexterity, such as keyboarding and the ability to use a headset. The employee may be required on rare occasions to lift up to 10 pounds. Sometimes work is stressful when working under stringent time constraints.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
This application supplement is an integral part of the application process and must be completed together with the formal application in order for you to be considered as an applicant. Answer each question as thoroughly as possible as your responses will be rated as to how they relate to the position to be filled. Responses that are incomplete and illegible will be difficult to evaluate completely and fairly. Please initial the space below if you have read and understood the above statement.
02
Do you currently work for the City of Fort Lauderdale? If so, indicate status.
- Full-time employee under Teamsters Contract
- Full-time employee under other contract or management
- Part-time City employee
- Not a City Employee
If you answered "Full-time" to the previous question is your current position covered under Teamsters Local Union 769? Check "no" if not applicable.
- Yes
- No
Do you claim veteran's preference? If yes, City of Fort Lauderdale Department of Human Resources Form J-204 and the Member 4 copy of your DD214 must accompany this application.
- Yes
- No
Do you possess a High School diploma of G.E.D Certificate from a recognized agency?
- Yes
- No
Can you type at least 25 words per minute net?
- Yes
- No
How many years of experience do you have performing clerical or office work?
- No experience
- Less than a year experience
- 1-3 years of experience
- 4-6 years of experience
- More than 6 years of experience
Do you have experience performing clerical or office work in a Law Enforcement Agency?
- Yes
- No
Describe in detail your experience with performing clerical or office work in a LE agency? Include your duties, length of experience and employer. Put "N/A" if not applicable.
10
What is your level of proficiency using a computer?
- No experience
- Beginner
- Intermediate
- Advanced
Do you have experience using any of the following programs/systems? Please check all that apply.
- NCIC
- DAVID
- FCIC
- CJIS
- RMS
- Microsoft Office: Word, Excel, Outlook
- Two-way Radio
- Multi-line Telephone System
- None of the above
Please provide details regarding each of your responses to Question #11
13
Describe in detail your Public Contact and/or Customer Service experience. Include your employer and length of experience. If not applicable put "N/A."
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