What are the responsibilities and job description for the Ballpark Volunteer position at City of Goodyear?
Ballpark Volunteers: The primary responsibility of our volunteers is to provide our guests with a positive experience through the roles of Greeters, Guest Services Personnel, and Ushers primarily during the Spring Training season.
**All volunteers must attend the orientation on Tuesday, February 18, 2024, from 10 am - 2 pm.
Volunteer Requirements for the 2025 season
- Volunteers must have availability to work a minimum of 8 games, but are able to work more if they are able.
- Volunteers will provide availability based on days and not games, i.e. Tuesday, Thursday and Saturday during the Spring Training season.
- Volunteers will be scheduled according to availability.
- All volunteers will be required to work the entire game unless dismissed by a supervisor on a game-by-game basis (reasonable accommodations will be made for those who need it).
- Must be 18 years of age.
- Must submit a background check.
Greeters – position description
- Greet all guests with a warm, “Welcome to Goodyear Ballpark, enjoy the game.”
- Assist guests with wayfinding and other information.
- Provide guest assistance during evacuation.
- Ensure entrance/exit area is safe and free from obstructions.
- Provide friendly exit acknowledgement to departing fans, such as “Thank you for coming-please travel safely.”
- Assist as needed in other areas of the ballpark.
- Work entire game, unless directed otherwise.
Guest Services – position description
- Staff the Guest Services window inside the ballpark.
- Serve as a guest resource, answering questions, providing information and accommodating guest needs.
- Provide wheelchair deployment services throughout the ballpark.
- Offer customer assistance to guests along the concourse area, suggesting shorter concession lines, locations of souvenirs, restrooms, etc.
- Coordinate Lost and Found.
- Assist as needed in other areas of the ballpark.
- Work entire game, unless directed otherwise.
Ushers – position description
- Direct guests to proper seat or ballpark amenities.
- Maintain ticket discipline and prevent guests from sitting in other than their ticketed seats.
- Keep concourse and seating aisles free from loitering and gathering.
- Respond in a positive and professional manner to guest complaints.
- Greet all guests with a warm Goodyear Ballpark welcome.
- Keep Home Plate end of dugouts clear as directed.
- During each half inning, assume position at the bottom of the seating rows facing the crowd, then return back to the concourse position after the final warmup pitch.
- During game action, attempt to minimize seating aisle traffic until there is a break in the action on the field.
- Provide guest assistance during evacuation.
- Respond to the location of an injured or ill guest and notify First Aid. Do not leave the guest unattended. Keep all spectators a safe distance away from the area. Keep the main aisles clear for medical personnel.
- Anytime a ball or bat enters the seating area, check on the well-being of the guests and respond accordingly. If there is an injury, the usher signals for medical personnel.
- Assist as needed in other areas of the ballpark.
- Work entire game, unless directed otherwise.