Emergency Communications Supervisor

This is skilled and supervisory work over emergency communications operators engaged in handling emergency 911 calls on a shift.   Work is performed under the general supervision of the Communications Manager.  Supervision is exercised over a large number of emergency communications operators in the emergency communications center.

ESSENTIAL DUTIES & RESPONSIBILITIES 
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Plans, organizes, schedules, assigns and evaluates the work of emergency communications operators; provides counseling as needed.
• Assures that proper procedures are followed.
• Provides on-the-job training and classroom instruction to operators on handling emergency calls; trains employees on procedures and equipment operation.
• Checks and maintains equipment operation in the Communication Unit; provides minor maintenance and upkeep of equipment.
• Prepares and maintains records for weekly and monthly reports; prepares reports; prepares time records for payroll purposes.
• Operates computer-aided dispatch and related equipment; responds to 911 overflow and other lines as needed.
• Oversees the overall communications training operations program.
• Develops new employee orientation materials.
• Participates in the disciplinary process.
• Develops procedures for the unit.
• Responsible for maintaining the equipment operations.  Handles the vendor service contracts and addresses problems related to either the equipment or with the contractor.
• Oversees and participates in the upkeep, configuration, and utilization of public safety Geographic Information System (GIS) software applications
• Creates reports as required.
• Performs other related duties as assigned.

Required Education and Experience

• Graduation from high school.

--AND--

• Four (4) years of progressively responsible experience in emergency communications work, including lead or supervisory experience; or any equivalent combination of training and experience.

--OR--

• Any equivalent combination of training and experience.  

Necessary Special Requirements

• Possession of a general class radio telephone or telegraph operator's license as issued by the Federal Communications Commission. (Candidates without this license will still be considered) 

Other preferred qualifications

• Current certification as a NENA ENP, APCO RPL, or APCO CPE.

Knowledge of:

• Practices, methods and techniques pertaining to emergency 911 procedures and equipment.
• Equipment associated with emergency communications.
• Proper and effective procedures related to processing emergency calls.

Ability to:

• Plan, organize, schedule, assign and evaluate the work of emergency communications operators.
• Train and counsel subordinate employees.
• Use and operate equipment related to emergency communications.
• Maintain and make minor repairs to equipment.
• Keep records and prepare reports.
• Establish and maintain effective working relationships with other employees and the general public.
• Communicate effectively, both orally and in writing.

Salary : $70,497 - $91,106