PERMIT TECHNICIAN

POSITION OVERVIEW

Accepting Applications from: All Persons Interested

Branch: Code Enforcement
Reporting Location: 1002 Washington Avenue
Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm
*Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Assists walk in and telephone customers with building and trade applications. Assist walk in and customers with troubleshooting Projectdox and iPermit issues. Answer customer questions through iChat. Use effective problem-solving techniques to provide general information and customer assistance for quality service. Answer all incoming calls to section and provide information on permits or inspections in a timely and courteous manner. Accurately uses ILMS software to setup and record project data, sales orders and contractor information. Ensures customers waiting in Q-Flow are served in a timely manner. Collects section records such as insurance, bond registration, correspondence, and office updates. Explain processes and procedures thoroughly to assist customer transactions in English and/or Spanish. Communicate with other sections as applicable. Perform other duties as assigned.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).

This is a Houston Public Works Emergency Management position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of experience as a Permit Technician Aide or in customer service are required.

An Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference may be given to applicants with knowledge of the building permitting processes and the use of the ILMS (Integrated Land Management System).

Preference may be given to applicants that are bilingual in Spanish.
Preference may be given to applicants with knowledge of the following systems: iPermits, PDox
Preference may be given to applicants with knowledge in researching using GIMS, HCAD and HAS.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6002.

If you need special services or accommodations, call 832-393-6002. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.

EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.