What are the responsibilities and job description for the BARC CUSTOMER SERVICE REPRESENTATIVE position at City of Houston?
Applications Accepted From: ALL PERSONS INTERESTED
Job Classification: BARC CUSTOMER SERVICE REPRESENTATIVE
Posting Number: 36888
Department: Administration & Regulatory Affairs
Division: BARC
Section: Customer Service Licensing
Reporting Location: 2700 Evella
Workdays & Hours: Monday - Friday 9:00AM - 6:00 PM* *Subject to Change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
BARC Animal Shelter and Adoptions is Houston's municipal animal shelter and adoption center. BARC is looking for three applicants that possess:
- A professional attitude in a fast-paced work environment
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Capable of handling complaints and unpleasant customers.
- Strong decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Possess a strong work ethic and team player mentality.
RESPONSIBILITIES:
- Work consists of following up and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work.
- Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, Registration, etc.)
- Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.
- Compiles and maintains accurate reports and data entry records of services rendered.
- Records accounts of exchanges as well as original correspondence to customers.
- Works on special assignments and at organized events to promote BARC and educate citizens within the community.
- Performs other special duties and projects as assigned.
WORKING CONDITIONS
This position is physically comfortable most of the time with occasional periods of standing, stooping, bending and/or light lifting of materials up to 10 pounds, reaching over-head at times, swift walking and work in indoor/outdoor weather conditions. Minor discomforts of some animal odors.
High School Diploma or GED required.
EXPERIENCE
Two years of administrative or customer service-related experiences are required.
LICENSE
None
Preferences shall also be given to those with the following:
Candidates that possess excellent customer service skills.
Working with the public; and working with animals.
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.
One year of animal handling or related experience.SELECTION/SKILLS TESTS REQUIRED None
However, the Department may administer a skills assessment test.
SAFETY IMPACT POSITION Yes
This position is subject to random drug testing if a promotional position; candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call (832/393-7238).
If you need special services or accommodations, call. (832/393-7238) (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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