DEPARTMENT SERVICES AIDE (Entry - Experienced) - Transportation Dispatcher

The Department Services Aide - Transportation Dispatcher position dispatches transportation services for older adults.
 

The current vacancy is in the Senior Center in Central Park.  Incumbent must be available to work a varied work schedule, including occasional weekends and holidays.
 

The ideal candidate must possess the following:  

• Ability to handle multiple tasks
• Strong computer skills
• Excellent communication and interpersonal skills
• Customer oriented
• Flexibility
• Enjoy working with an aging population and volunteers
• Patience, tact and diplomacy in a highly demanding environment

The Senior Services Aide (Dispatcher):

• Delivers demand responsive transportation services to ensure timely, efficient and safe customer service.
• Dispatches staff and volunteer drivers who transport seniors to medical and non-medical appointments.
• Assists the Transportation Coordinator in maintaining the database of senior clients; training volunteers and new employees; and providing clerical and telephone support
• Promotes the observation of safe work practices at all times.
• Investigates complaints, and completes necessary reports.
• Performs related duties as assigned including record keeping, preparing periodic reports, scheduling for special events and assisting in outreach efforts.
• Some driving in a city vehicle may be required.

Note:  The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The City at its discretion, may add, modify, change or rescind work assignments as needed.Knowledge of: Transportation and customer service needs unique to older adults and families; standard office principles and procedures; personal computer and standard business software.

Ability to: Communicate effectively with older adults, families and professionals; work closely with staff in a team environment; maintain effective relationships with clients; assess and support clients' efforts in working towards the accomplishment of mutually agreed upon goals.

Education and Experience:

The ideal candidate will have:

1. High school diploma or equivalent, with experience and/or education in Social/Human services, Sociology, Gerontology or other behavioral sciences.
2. Two years of experience working with older adults.
3. Fluency in Spanish, preferred.

Certifications/License: Possession of a valid California motor vehicle operator's license.  Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle.

CPR/First Aid Certificates must be obtained within three months of appointment.


APPLICATION AND SELECTION PROCEDURE

• An official City of Huntington Beach on-line job application must be filled out in its entirety.
• Applications will be closely reviewed for relevant experience, education and training.
• Applicants best meeting the City's needs will be invited to a department interview.
• Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results.
• Will be required to provide your current Driver License Record, obtained from the Department of Motor Vehicles, to Human Resources prior to completing other pre-placement processes.
• Other background reports may also be conducted depending on the position.
• Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.

Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application. 

Ability to work in a demanding environment, use hands and arms repetitively to utilize telephone, office files, etc.


SPECIAL CONDITIONS
Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

Salary : $17 - $30