Program Assistant Apprenticeship - One Irvine Workforce

 
The One Irvine Workforce Apprenticeship Program is designed to employ and empower the next generation of public servants. In addition to gainful employment, apprentices will participate in innovative trainings, professional development opportunities, and mentorship, all while supporting some of Irvine's most important initiatives.
 
Program Assistants play a pivotal role delivering quality administrative support within various departments. If you are passionate about serving your community, possess strong customer service skills, and are looking for a place to grow, the Program Assistant Apprenticeship could be an excellent opportunity for you!
 
Apprenticeship Eligibility Requirements
This program is funded through the Californians For All, Youth Service Corps grant with specific eligibility requirements, including:

• Participants must be between 18-30 years old on their first day of service, estimated to be late October-early November, 2024.
• Priority will be given to Irvine residents who meet at least two of the following:
  • Are unemployed or out of school
  • Are low-income
  • May have difficulty finding employment
  • Are in, or transitioning from foster care
  • Are engaged with the mental health or substance abuse system
  • Are or were justice-involved
  • Have not participated in an AmeriCorps program

 
Your Impact

• Coordinate and manage departmental administrative functions, prioritizing tasks and projects to support the team's daily operations.
• Enter and review a high volume of data in complex systems while appropriately applying policies and procedures.
• Respond to general correspondence and requests for information from the public. 
• Act as a backup to the department receptionist, maintaining a professional and welcoming environment for employees and visitors.
• Provide assistance and information to employees and external parties regarding City services, programs, policies, and procedures, demonstrating a commitment to excellent customer service.
• Conduct research, compile, and analyze data for assigned projects and reports. Prepare and present findings to support decision-making processes.
• Create reports from information in databases. Demonstrate proficiency in relevant software applications such as Microsoft Word, Outlook, and Excel.

 
Minimum Qualifications

• Community college coursework in business, office practices or related field.
• Four years of increasingly responsible customer service, clerical and/or administrative support experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. 
• May require a valid California driver's license.

 
Best Fit

• Exceptional interpersonal skills and a passion for customer service.
• Strong organizational skills and attention to detail. 
• Ability to work independently while multi-tasking and contributing to an overall team environment. 
• Ability to take direction with humility and a desire to invest in professional growth.  
• Ability to handle sensitive information with the highest level of confidentiality.
• Willingness to learn computer programs and departmental systems, and engage in mentorship opportunities.

 
Your Team
The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. 
 
The City of Irvine’s five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine through the embrace of a team-oriented approach by living our values every day.  
 
The Process
The selection process will include an examination and a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization.
 

Salary : $55,869