Conference Center Specialist

The Jacksonville Public Library is actively seeking a Conference Center Specialist.  

This is professional work in the planning, coordinating, and execution of activities at the Main Library Conference Center.   Work requires knowledge of techniques, methods, and procedures used in the operation of a conference center which involves the use of specialized skills or specialized equipment, which is acquired through a combination of training and considerable on the job experience.  As a lead worker, may schedule, assign, monitor, and review the work of others under general guidance of the supervisor. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Contacts with others require skills in understanding people, sensitivity to others' point of view, persuasiveness and/or assertiveness, and is often required to influence behavior, change an opinion, or turn a situation around to achieve project objectives.  The work is performed following assigned goals and objectives, requiring ability to interpret policies and procedures, creativity in program development and design, and incumbent is expected to exercise independent judgment in the performance of duties.  Work is performed in an office environment and due to the nature of meeting and event operations, the employee will be required to work weekdays and will frequently be scheduled in the evenings, late at night, and on weekends.  Operates office equipment such as a personal computer.  Physical demands may involve moderate activities during the setting up and tearing down of meetings and events such as lifting and carrying objects weighting up to 30 pounds as well as organizational tasks in office and storage areas.  Maintains appearance standards by reporting facilities issues and picking up litter on library grounds.  The work is performed under general supervision where the work assignments are varied and, although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior's approval.

Do you want to earn four weeks off during your first year of employment?  Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now.  Work for the city you love!!!
 
Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well?  In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available.  City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

• Plan logistics, prepares, organizes, and executes internal and external meetings and events, which may also include special events, entertainment programs and productions.
• Attends meetings with internal and external clients regarding meetings and events. 
• Conducts  venue tours and promotes use of the Conference Center and Main Library event spaces to  potential and returning clients.
• Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.  
• Works with internal and external clients and vendors to create to-scale floor plans following Event Industry Council’s best practices, building life safety plans, occupancy limits, and fire code/safety restrictions. .
• Coordinates needed services from internal city departments or outside vendors.
• Provides details and assists other team members with meeting and event set ups and tear downs.
• Attends all meetings and events to coordinate and monitor all activities, including load-in, client/vendor set up and tear down, and load out.
• Assists clients with audiovisual needs.
• Creates an event report at the end of each venue rental and notes on custodial and security contractor performance during venue rental.
• Submits requests for appropriate security, custodial and police needed for each meeting and event with post locations, shifts requested, and any notes or special request.
• Keeps abreast of changing technology and demonstrates proficiency in the Library Technical Competencies.
• Operates standard office equipment such as personal computers using word, spreadsheet, database, and other various computer applications such as Cvent Social Tables and websites in establishing and maintaining records and files. .
• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

• Knowledge of principles and practices of hospitality management, sales, marketing, and venue management.
• Knowledge of event logistics and basic entertainment technical requirements such as talent buying, sound, staging, lights, electrical, and audio visual equipment.
• Skill in collecting information from clients and vendors and creating floor plans accordingly.
• Ability to plan logistics, prepare, organize,  execute, and evaluate meetings and events.
• Ability to gather information from customers and effectively respond to their complaints and inquiries.
• Ability to establish and maintain effective working relationships.  
• Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner.
• Ability to communicate effectively  verbally and in writing.
• Ability to operate standard office equipment such as personal computers using word, spreadsheet, database, and other various computer applications such as Cvent Social Tables and websites in establishing and maintaining records and files.
• Ability to process payments following established Financial procedures.

• Four years of education and/or professional experience in meetings, events and venue management or a related field, of which must include 
• At least one year of responsible experience in organizing meetings or events and/or entertainment programs involving logistical planning and event execution.  
• Mobility, dexterity, and full range of motion are required for this position.

• The probationary period for this class is six months.

Salary : $42,025