What are the responsibilities and job description for the Utilities Dispatcher I position at City of Las Cruces, NM?
Nature of Work
Environmental Factors
Work is performed in a standard office environment.
Physical Factors
Light physical demands; mostly desk work, some lifting and carrying of files and reports. Frequent to constant use of various office equipment, a personal computer, and two-way communication device.
Work Situation Factors
Position involves competing demands, performing multiple tasks, working to deadlines, and responding to customer issues. Will also involve shift work, responding to emergency situations, working beyond normal business hours including evenings, weekends, and holidays, and on-call and standby status. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.
Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS.
This initial posting will be used to fill a full-time, regular position but may be used to fill other vacancies to include positions that are regular, or contract and may be full-time, or temporary.
Full time; Regular; Represented; Non-Exempt
This position is graded at a BC09
Duties and Responsibilities
- Performs periodic observation of the video camera monitors overseeing the activities at various locations within the Utilities Department; notifies the appropriate authority of unusual or emergency situations and responds to customer calls and emergency situations.
- Monitors the operation of water plant pumping and treatment equipment from a central computer control center to determine nature of fault alarms, levels and rates of flow, pressure problems, or lockouts; generates work orders, notifies personnel on nature of calls and alarms, and dispatches crews as needed to provide appropriate levels of service.
- Receives and responds to requests for utility line locates from various utilities; processes same day requests; operates base radio and maintains radio contact with mobile units or other fixed station units on an assigned frequency; transmits information to various City locators and other City departments.
- Receives and responds to emergency utility issues to determine the nature of the emergency, takes proper action to address the situation, and notifies appropriate department personnel to investigate and resolve the issues.
- Determines nature of fault alarms, levels and rates of flow, intrusion, pressure problems or lockouts; identifies and determines correct response for each alarm type and dispatches crews as needed.
- Provides communication by various mediums to include utilization of a two-way radio; provides assistance with the operational needs of the Locating and Mapping Section.
- Creates, reviews, maintains, and updates records in various automated systems, formats, and mediums to ensure data integrity and adherence to internal controls, practices, and policies.
- Processes various transactions, prepares, distributes, and tracks information, completes necessary forms and documents as authorized and directed in accordance with established policies and procedures; develops and updates relevant standard operating procedures to maintain current documentation of processes.
- Creates training guides and information sheets and databases for daily dispatch and line locates use; trains and educates dispatchers; assess trainee skills, needs and abilities to perform duties, and creates new training protocol to assist trainees.
- Prepares and presents various special and recurring reports related to inquiries, customer service issues, and departmental functions to meet established deadlines.
Minimum Qualifications
Licenses/Certification(s)
Knowledge, Skills, and Abilities
Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; dispatch operations and related procedures; New Mexico Excavation Law and NM 811 policies and procedures; City street geography; principles and practices of effective customer service and problem resolution techniques; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; basic two-way radio base station operating procedures; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.
Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.
To view a summary of benefits offered by the City of Las Cruces,
