Guest Service Attendant

Performs entry-level support work. Works under moderate supervision, with minimal latitude for the use of initiative and independent judgment. Plays a key role in providing a first-class customer experience for our guests, by performing tasks such as golf cart cleaning, range ball collection, practice area maintenance, assistance with golf tournament operations, cleaning and maintaining the golf cart storage area, and assisting the golf shop staff as needed. Also includes maintenance of the clubhouse exterior and mechanical work on the golf carts including using a grease gun to grease the main and secondary clutch, as well as replacing wind screens, bag wells, cart canopy, fixing flats and replacing worn tires.

Job Schedule

The part-time job schedule includes work hours that may change from week-to-week depending on the busy seasons, with spring and summer offering more hours, and fall and winter offering less hours. On average, most weeks will be 19 hours or less.

• Cleans and maintains golf cart fleet in first class condition.
• Operates driving range equipment to ensure that range balls are clean and available for our guests and ensure the range is clean and presentable at all times.
• Assists with daily golf course set up to include practice facility, water stations, towel and other associated tasks.
• Maintains the cleanliness of the golf shop exterior to include walkways, deck, golf cart paths and the areas near and around the golf cart barn.
• Provides professional customer service to our guests at all times.
• Assists Head Golf Professional during tournaments with set up of course, tear down, organization of facility and golfers.
• Assists the golf shop attendants as needed.
• Serves as Player Assistant during tournaments as needed.
• Performs related duties as assigned.
  
  

Required Education and Experience

• Minimum of 16 years of age, and currently attending high school, OR, any age with a high school diploma or equivalent.
• Must have the ability to work hours other than the regular daytime schedules such as weekends, evenings, and all holidays except for Thanksgiving and Christmas.
  
  

Required Certificates and Licenses

• Valid Driver's License from any U.S. State. (Approximately 70% driving time in a company vehicle). Must be able to obtain a Texas license within 90 days of hire.
  
  

Preferred Qualifications

• Six or more months or more of related experience in a customer service capacity.
• Six or more months of experience working at a golf course.
• Six or more months using golf carts, golf ball washer, and range ball dispensing equipment, either as a golf course worker or a recreational golfer.
• Experience using a grass/leave blower, air compressor, battery charger, and pressure washer.
• Ability to communicate effectively both verbally and in writing.
• Ability to follow detailed verbal and written instructions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• When requested, must be able to wear personal protective equipment (PPE) when necessary, to include steel-toed leather boots, gloves, eye protection, head protection, safety vest, and ear protection.
• Workers must be in compliance with safety procedures and usage of safety equipment.
• Ability to communicate with other City employees and the general public in a courteous and diplomatic manner.
• Skill in operating assigned equipment, tools and vehicles safely.
• Skill in handling multiple tasks and prioritizing.
• Ability to develop and maintain effective working relationships with City employees, the public, elected officials, and boards and commissions.
• Ability to use the following equipment: golf carts, golf ball washer, range ball dispensing equipment, grass/leave blower, air compressor, battery charger, and pressure washer.
  
  

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to items; reach with hands and arms; climb or balance; stoop and kneel; talk and hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Must be able to lift or move 80 lbs. with regularity. Uniform shirts and a name tag are provided. The employee must wear shorts/pants with belt loops and wear a belt with their shirt tucked in. The back of the golf cart barn does not have shade. The employee may be exposed to the sun for many hours at a time. Hats and sunscreen are not provided, but the employee can utilize them if self-provided. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be considered to enable individuals with disabilities to perform the essential functions.

Working Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; extreme cold and extreme heat. The employee may be required to walk steep slopes (up and down). The noise level in the work environment is usually moderate, but occasionally loud.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.