What are the responsibilities and job description for the Network Support Analyst position at City of Little Rock, AR?
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This position is not considered Essential Personnel under the LRCVB Inclement Weather policy.
These knowledge, skills, and abilities are usually, although not always, acquired through the completion of an Associate’s degree in Computer Science, Information Technology, Network Engineering or a related area, and three (3) years of related experience in maintaining network connected devices and systems or related area and three (3) years of experience in the maintenance and repair of voice and data communications (VoIP) networks, two (2) years of experience in IP addressing, TCP/IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. Equivalent combinations of education, certification and experience will be considered.
ADDITIONAL REQUIREMENTS:
Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability.
This position may require one or more of the following pre-employment screenings: drug and alcohol screening, or background investigation.
PREFERRED REQUIREMENTS:
Aruba Certified Mobility Professional or Expert (ACMP/X),
Aruba Certified Switching Professional or Expert (ACSP/X),
Aruba Certified Design Professional or Expert (ACDP/X),
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Network Certification from the Computing Technology Industry Association (CompTIA)
Other internationally recognized network certifications.
DISCLAIMER: This document does not create an employment contract, implied or otherwise.
Online applications only
Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
All communication regarding application status will be sent to candidates via text message/ email address listed on account.
You may check your NeoGov inbox to review all notices sent to the email address associated with your applications.
Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.
LRCVB Benefits - Full-Time Employees
Health Insurance – Cigna – Emp only cost per pay period Base Plan: $14.98; Buy-up Plan: $42.79. Two (2) plans to choose from: Base Plan (High Deductible); Buy-up Plan (Point of Service)
- Base Plan: $2,000 deductible (in network), 100% after deductible
- Buy-up Plan: $1,500 deductible (in network), $35 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $35, $60 (Retail Specialty: $100 copay)
- Effective 1st of the month following 30 days of regular full-time employment
- MetLife Dental - $50 deductible except for Preventative Services
- $0 deductible for Preventative Services
- Maximum of $1,000 annual benefit per person per calendar year
- Effective 1st of the month following 30 days of regular full-time employment
- MetLife Vision - $0 deductible – co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $25 co-pay for materials lenses & frames or up to $60 co-pay for contact lens fitting & evaluation
- $130 allowance for frames (once every 24 month frames/12 month lenses)
- Or – Contact Lens - $130 allowance for contacts
- Effective 1st of the month following 30 days of regular full-time employment
- 2 times annual salary rounded to the nearest thousands of coverage to a maximum of $350,000
- Effective 1st of the month following 30 days of regular full-time employment
- 2 times annual salary rounded to the nearest thousands of coverage
- Effective 1st of the month following 30 days of regular full-time employment
- Effective the first day of the month following 30 days of regular full-time employment.
- Defined Benefits Plan: 4.5% employee contribution/9% employer contribution
- Vested after 5 years of service; Normal retirement age is 65.
- Choose from FSA (with Buy-up Plan), HSA (with Base Plan) or Dependent Care Expenses,
- FSA – can enroll at Open Enrollment or after one year of service
- HSA – can enroll during initial enrollment period or at Open Enrollment
Voluntary Supplement Coverage – AFLAC (accident, cancer, etc.) voluntary insurance for employee, spouse and/or child(ren).
Tuition Assistance – $1,000 per semester, up to $3,000 per calendar year, available after 6 months of employment.
Salary : $15
