Homeless Outreach Coordinator

DEFINITION:

Coordinate existing services for the homeless in areas such as prevention, early intervention, emergency and support services; develop and implement new strategies in collaboration with other agencies; provide staff assistance to the Housing Program Manager and Community & Economic Development Director; organize and participate in public outreach, education, and advocacy efforts; perform research, report and grant writing; and act as an advocate for individuals experiencing homelessness in Los Banos.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Housing Program Manager and general direction from the Community & Economic Director. May exercise general supervision to clerical staff when necessary.

EXAMPLES OF ESSENTIAL DUTIES:

Duties may include, but are not limited to, the following:

• Reliable and dependable attendance and punctuality.  
• Coordinate activities with other agencies and sectors of the community.    
• Organize and maintain complex and extensive files and records.    
• Attend and provide support at various meetings.    
• Type a wide variety of material from rough draft copy, notes, or verbal instructions.   
• Provide clerical support to the department manager and director including drafting, composing and filing official City correspondence.    
• Research and develop a variety of policies and procedures.    
• Assist clients with navigating additional systems of care, including housing, homeless certification, connections to various 101 service providers, and access to the Family Reunification Program.   
• Work in partnership with behavioral health providers, social service agencies, the Homeless Outreach Team (HOT), and various levels of law enforcement.   
• Assist and provide clients with the resources, guides, and information about accessing services and other benefits unique to the homeless population through Street Case Management & Housing Navigation.   
• Maintain data and statistics on the City's existing homeless population and services.    
• Research and develop grants, donations and other funding sources; write reports.
• Provide a presence and monitor homeless campsites throughout the City.    
• Receive, investigate, and respond to complaints of violations of local and state laws, ordinance, or codes and regulations related to homeless campsites designated by the City.    
• Conduct interviews with campers and those who need services to better assist in coordinating social services.   
• Participate in prevention activities by working with various departments, groups, and individuals on addressing issues, concerns, and complaints.    
• Monitor homeless camp activities and notify city staff of any health, safety, and maintenance issues.    
• Report to management on emerging and urgent issues related to homeless campsites throughout the City.    
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.    
• Perform other related duties as assigned.

Knowledge of:    

• Pertinent local, State, Federal rules, regulations and laws.   
• Basic principles and practices of service provisions to the homeless.    
• Program planning, development and coordination.   
• Community Outreach, advocacy and public education.   
• Methods and techniques of research funding sources, fund raising and grant writing.    
• Municipal government organization.   
• Modern office procedures, methods and computer equipment.    
• Principles and practices of work safety.

Ability to:    

• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and intermittently carry weight of 10 pounds or less.
• Research and prepare detailed and comprehensive reports.    
• Develop creative and effective solutions to complex problems and issues.    
• Develop and implement goals, objectives, policies and procedures for programs.    
• Exercise independent judgment.    
• Work cooperatively with diverse agencies, service providers and community groups.   
• Communicate clearly and concisely, both orally and in writing.    
• Manage difficult situations by displaying assurance under pressure.    
• Understand and carry out oral and written instructions.    
• Establish and maintain effective working relationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS:    

• Must be age eighteen (18) by date of application.    
• Equivalent to completion of the twelfth grade.    
• Possession of, or ability to obtain, a valid California Class C driver license.    
• Four (4) years of increasingly responsible experience in the field of social services with homeless or low-income services.    
• Experience working with diverse agencies and community groups in a local government or non-profit agency preferred. 

DESIRED QUALIFICATIONS:    

• Bachelor's degree from an accredited college or university in social sciences, or a related field.    
• Experience working for a public agency.

Qualified applicants will be contacted following the closure of the recruitment period.

Salary : $62,556 - $79,848