What are the responsibilities and job description for the Community Services Officer position at City of Louisville?
The City of Louisville is looking for a professional Community Services Officer. This position will work within our Community Development Department under the general supervision of the Community Development Director and will coordinate closely with the City’s Police Department. Performs skilled inspections and investigations in securing compliance with City’s nuisance, zoning and building codes and other City ordinances as applicable. As a Community Services Officer, you will be responsible for responding to inquiries and complaints; performing field investigations to determine compliance with codes, ordinances, rules, and regulations for quality-of-life issues; issuing notices and citations as applicable; and preparing detailed reports of findings. The successful candidate will be adept at communication and de-escalation in sometimes difficult and challenging circumstances. Work is performed with independence in the field; making decisions requiring the use of judgment, discretion, and diplomacy.
Patrols the City for code violations with a focus on nuisance, zoning and building code issues.
Coordinates with City building inspectors and planners on compliance issues related to the City’s zoning, building permitting, construction staging and property maintenance requirements.
Establishes relationships and communicates effectively with residents and business owners and demonstrate effective communication skills while working with the public on problem solving and mediation.
Investigates code violations and prepares reports, and resolves the complaint by taking appropriate action.
Utilizes City’s building and planning software, police software, and GIS programs to compile data, make reports and track ongoing code enforcement cases.
Researches records related to property ownerships, building permitting and zoning approvals.
Prepares correspondence notifying owner of the violation, and requests resolution under terms of the ordinance, and follows up to ensure compliance.
Conducts inspections of exterior and interior of residential and non-residential buildings.
Meets with, advises, educates and guides property owners, business owners, tenants and other parties and otherwise provides highly accurate and reliable information regarding the City’s codes and appropriate ways and means to resolve violations and to maintain properties in compliance.
Provides information and resources by attending HOA, neighborhood meetings and other outreach events; attendance may be required after normal business hours, weekends, and/or holidays.
Performs case management of all assigned code enforcement cases to include all correspondences, photo documents, citations, violations, legal notices and affidavits.
Creates compliance programs in coordination with other departments and divisions.
Documents cases for preparation and presentation at municipal courts or administrative actions. Prepares and introduces evidence in court to support the City's position with regard to the resolution of code violations.
Ability to work collaboratively with other City Departments.
Coordinate with the City’s other Code Enforcement Officer and Police Department to provide support as needed.
High school diploma or general education diploma (GED)
One year progressive code enforcement experience.
Two years’ experience working in a position requiring high public contact.
Outstanding customer service skills required.
Knowledge of codes, ordinances, laws and regulations pertaining to nuisance abatement, animals, parking control and zoning is preferred
Or equivalent combination of education and experience.
Knowledge of these areas is preferred:
City code of ordinances or ability to learn quickly.
Geography of the City of Louisville.
Laws and regulations governing the licensing, quarantine, impounding, and control of animals.
Computers and related software programs.
Skill in:
Interpreting and applying municipal codes to field problems and situations in a fair and impartial manner.
Use of equipment to include: operating a code enforcement vehicle, defensive weapons, photography equipment, emergency equipment, fire extinguishers, and radio communication equipment.
Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.
Drives city vehicle under normal and potentially hazardous conditions. Majority of shift is performed in vehicle.
Ability to:
Interpret, explain, and enforce the municipal codes with firmness and tact.
Handle complaints in a courteous and efficient manner.
Work independently and to make sound decisions based on well established procedures and municipal regulations.
Communicate clearly, both orally and in writing.
Administer first aid.
Assist with traffic control duties.
Walk one mile at a three mile per hour pace.
Walk, non-stop up and down four flights of stairs.
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