Telecommunications Officer - 911 Dispatcher

Definition

Examples of Work

• Must possess an excellent attitude and the ability to remain positive and professional when under stress, working shift work and/or processing repeat negative and/or traumatic incidents
• Provides an initial contact point for the public and first responders, to ensure efficient communication of information in emergency and non-emergency situations.
• Collecting and disseminating essential information from callers to first responders; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures.
• Must simultaneously take calls, radio dispatch, prioritize calls for service, manage incidents, units and resources, and log incident details in the computer-aided dispatch software during regular and high-volume periods.
• Demonstrate a high level of proficiency in the hearing, comprehending, and documenting of call-taking and radio traffic
• Works in a primarily computerized environment requiring the ability to monitor security cameras, alarm systems, utilize records management systems, computer aided dispatch software, TCIC/NCIC database, windows, Microsoft Office, multiple other software programs and internet based programs.
• Assists with a variety of departmental support functions during critical incidents. Remains stationed in the primary dispatch center, or other designated facility for 24 hours a day over the course of multiple days to resolve critical incidents including, but not limited to hurricanes.
• Activates emergency alert systems in response to inclement weather, chemical releases, active threats and other major emergencies. May be responsible for initiating an emergency alert system notification without prompting of a supervisor/manager.
• Ability to research information as requested or directed; provide information to the public and other departments; and process various documents;
• Develop and maintain familiarity with the City's geography;
• The position is assigned to a public safety dispatch center that operates 24 hours a day with minimum staffing requirements. Must be able to work any shift, weekends and/or holidays;
• Perform other related duties as assigned;
• Subject to 24-hour recall.

Education, Experience, or Certification

Supplemental Information

The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience.