Parking Supervisor

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots and more than 500 on street spaces.

Manages operations of computer controlled parking garages and lots, and parking enforcement function. Writes and implements plans and schedules for events and festivals, and coordinates traffic control with police. Directs, verifies, audits, deposits and reports city revenue. Provides staff oversight and supervision, and performs administrative duties.

Essential Functions

• Provides staff oversight and supervision through training and oral and written instructions.
• Monitors and evaluates job performance through coaching, motivating and yearly performance evaluations.
• Organizes and performs orientation for City, departmental and safety goals.
• Interviews potential new hires for supervisory and parking attendant positions; checks references and makes hiring recommendations.
• Reconciles, maintains, and logs petty cash.
• Reconciles cashier reports, records and deposits City revenue collected.
• Conducts surprise audits, makes recommendations for employee reimbursement for loss control of City funds.
• Writes staffing schedules to maintain operational readiness of facilities and control payroll expenditures.
• Writes operational memos, providing information to staff.
• Manages public relations; resolves customer complaints, writes accident, vandalism, incident, and personal injury reports.
• Manages parking facilities’ usage by transient and monthly parkers through control of the computer counts and automated equipment as well as staff adjustments.
• Conducts facility inspections, writes safety reports and work reports.
• Has contact with local law enforcement to manage traffic control and to document accidents, vandalisms, theft, and injuries.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

• One year of experience in a supervisory position in customer service,

• Parking industry experience.

Additional Information & Requirements

• Valid Driver's License required.

• Thursday – Sunday – 12:00pm – 8:30pm – 40hrs
• Wednesday – Sunday – 11:00am – 7:30pm – 40hrs