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Police Records Technician

City of North Miami
North Miami, FL Full Time
POSTED ON 2/27/2024 CLOSED ON 3/28/2024

What are the responsibilities and job description for the Police Records Technician position at City of North Miami?

The Police Records Technician performs a variety of responsible clerical and technical work with Police records.  Maintains accurate files/records of Police Department reports and documentation; processes a variety of documentation associated with department operations, within designated timeframes and per established procedures.
 
DISTINGUISHING CHARACTERISTICS OF THE CLASS:
Under direct supervision, an employee in this class ensures compliance with all applicable policies, procedures, general orders, rules, regulations, and standards; ensures maintenance, availability, confidentiality, and release of records to authorized individuals per established guidelines; initiates any actions necessary to correct deviations.
ESSENTIAL JOB FUNCTIONS
  • Performs customer service functions in person, by telephone, and by mail; answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; 
  • Provides information/assistance regarding department services, procedures, documentation, fees, or other issues; 
  • Responds to routine questions/complaints and initiates problem resolution; handles difficult/upset customers;
  • Receives and screens visitors and calls and provides information requiring technical knowledge of department operations and procedures; 
  • Receives and responds to inquiries requesting information and copies of reports; Maintains moderately complex operating and activity records;
  • Maintains and monitors complex, specialized, technical, and sensitive police records and filing systems requiring considerable knowledge of the subject matter;
  • Controls release of records and provision of information to authorized individuals, in compliance with established laws/guidelines.
  • Responds to requests for reports/records from police officers, insurance companies, State Attorney's office, the public, and other individuals/agencies; 
  • Locates and provides requested records; assists in locating reports, records, and information for officers and other personnel; 
  • Researches police records, cases and case numbers, or old records as needed; sends outgoing faxes of records/information as requested, by authorized agencies;
  • Maintains file system of various files/records; prepares and sets up files; sorts/organizes documents to be filed, files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents. Quality control of old reports for destruction.
  • Prepares/processes filing packets of arrests; verifies accuracy of documentation and proper signature; sends to State Attorney as appropriate.  
  • Distributes and files correspondence from State Attorney, courts regarding disposition on cases. 
  • Processes police reports, accident reports, forms, information, and documents into department record systems; checks computer to ensure reports have been entered; 
  • Classifies/codes various types of police reports/documents per Uniform Crime Reporting guidelines to ensure uniform crime statistics.  
  • Enters data from police documentation into computer systems, including data pertaining to traffic accidents, tickets/citations, incident reports, accident reports, warnings, and other data; makes copies of reports/records for distribution to other departments or outside agencies as appropriate; indexes and files reports/documentation.
  • Operates a variety of equipment associated with work activities, which may include a large scanner, small scanner, color scanner, training machine, monitor, printer, binding machine, copy machine, fax machine, calculator, or telephone.
  • Accepts and processes subpoenas from process servers, court runs and fax mail for court appearance of police officers in court or production of records for court; enters subpoena data in computer and in log book; distributes subpoenas to officers or courthouse in a timely manner; Composes routine letters/memos incidental to related work.
  • Receives various forms, reports, correspondence, payments, police reports, witness statements, tickets/citations, traffic warnings, evidence/property receipts, subpoenas, requests for records, filing packets, narratives, education requests, invoices, cash receipts journal, schedules, public records guides, Uniform Crime Reporting guidelines, media logs, general orders, zone maps, policies, procedures, directories, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
  • Receives moneys in payment of tickets, fines, police reports, or other fees/services; calculates fees for reports/documents; records transactions and issues receipts; balances cash box with receipts; forwards revenues as appropriate; maintains receipt books and related records.:
  • Performs general/clerical tasks, which may include typing documents, making copies, sending/receiving faxes, or processing incoming/outgoing mail.
  • Provides backup coverage or assistance to other employees or departments as needed.
  • Performs other related duties as required;
  • Proficient in recalling specific processes and steps pertaining to certain reports and entities reports should be distributed to. (ie SafeSpace, Domestic Crimes, Miami Bar DUI, etc).
  • Be flexible and perform lobby duties (both front lobby and 4th floor) while still accomplishing main duties.
  • Adjust to new programs and systems in a timely manner.

Equipment Used/Job Location:  Uses a calculator, copier, and computer/printer, as well as equipment developed or advanced from future technology as required by the job.
High school graduation or GED, Ability to accurately type 35 wpm; and possess basic math skills.

DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Previous work experience in law enforcement records.
Experience with law enforcement records management systems, or computer aided dispatch systems.
  • Considerable knowledge of office practices, procedures and equipment;
  • Considerable skill in data entry using personal computers;
  • Relevant Federal, State and local regulations, laws, and ordinances pertaining to law enforcement records and some federal laws affecting police records operations;
  • Proficiency using databases and records management systems, preferably New World System. 
  • Familiarity with FBI CJIS, and NCIC.
  • Knowledge of public records and disclosure regulations;
  • Ability to adhere to established standards, completing projects within stringent time schedules;
  • Ability to learn new skills through the use of manuals;
  • Ability to set up and maintain complex departmental records and prepare reports from same;
  • Ability to type from clear copy or rough draft at a minimum of 30 net words per minute;
  • Ability to handle multiple demands simultaneously and deal effectively with interruptions
  • Ability to understand and follow verbal and written instructions;
  • Perform office/clerical duties with many interruptions
  • Ability to interact positively and tactfully with displeased citizens, the general public and other employees in person and by telephone;
  • Ability to prioritize work assignments and to work independently; 
  • Ability to understand and carry out instructions and to complete work assignments correctly;
  • Ability to adhere to tight schedules and still maintain work quality;
  • Ability to handle stress.
  • Good spelling, editing, proofreading, grammar, and attention to detail skills. 
  • Excellent verbal & written communication skills.
  • Ability to meet confidentiality requirements and exercise discretion
  • Ability to work productively and positively in a team setting with shared duties and responsibilities. 
  • Bilingual (English-Spanish, English-Creole)
  • Ability to work day and swing shifts, including Saturdays, Sundays and Holidays. 

Salary : $35,392 - $52,955

Medical Records
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Job openings at City of North Miami

City of North Miami
Hired Organization Address Fl 33161, FL Part Time
High school graduation plus some experience in one or more phases of a community recreation program; or an equivalent co...

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