What are the responsibilities and job description for the Information Technology Help Desk Specialist position at City of Opa Locka?
SUMMARY
Serve as the first point of contact for the organization’s users seeking technical assistance. Performs technical troubleshooting, use effective communication skills to collect pertinent information for ticket escalation.
NATURE OF WORK
The following is a description that includes but not limited to: Answering calls, resolve tickets, that includes resetting passwords, setup or troubleshoot computers, printers, phones, and emails. Walk users through technical troubleshooting process. Maintains and updates the City’s social media accounts, responds to public request, work extended hours and cross-train in other IT areas.
EDUCATION
High School Diploma or Equivalent and 2 years of professional technical experience
EXPERIENCE AND TRAINING
Preferred experience involving a combination of troubleshooting, installing, upgrading, or maintaining PCs, laptops, printers, or associated peripherals in a MS Windows-based environment with MS Office products.
Experience troubleshooting, installing, upgrading, maintaining PCs, laptops, printers or associated peripherals in a Microsoft Windows operating system environment, utilizing Microsoft products including but not limited to MS Outlook, MS Exchange and virus protection software operating in the most current released version or the immediate predecessor of a Microsoft Windows based environment.
SPECIAL REQUIREMENTS
- CompTIA A
- CompTIA Network
- A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however prior to appointment a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources.