IT Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities.  CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.

CEO’s Guiding Principles

• We believe city government has the responsibility to provide opportunities to and promote the well-being of all citizens while representing their best interests.
• We believe the people of Philadelphia deserve the opportunity to live happy, healthy, and full lives.
• We believe people can offer meaningful insights into both their personal experiences and how the systems around them function.
• We believe poverty is a systemic issue and city government can lead in dismantling the barriers that often prevent opportunities.

CEO’s Values

• Dignity: How we treat the community we serve is reflective of how we treat each other.
• Inclusivity: People at all levels of CEO are invited to participate in every way.
• Persistence: When we get discouraged, we find ways to lift each other up and push forward.
• Accountability: We are transparent and honest about our plans, our actions, and our results.
• Honesty: We create a safe space without judgment to have healthy and honest dialogue about systems, people and misconceptions.

Job Description

CEO is seeking an Information Technology Manager who will play a key role in providing support for all areas of departmental IT and Telephony.  The IT Manager will support and maintain departmental telephonic and computer systems, desktops, and peripherals including installing, diagnosing, repairing, maintaining, and upgrading hardware, software and electronic equipment to ensure optimal availability of these resources.  This position will report to the Director of Operations. 

Essential Functions

Operational Management

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.  Provide technical support either by phone, remote access or site visits as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, printing/scanning devices, presentation equipment, software, telephonic devices and other products in order to deliver required desktop service levels. Assist with servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more. Ensure that desktop connections, ie. network jacks are in proper working order.
• Maintain inventories and distribution lists of all hardware, software, peripherals, telephonic and electronic equipment. 
• Keep systems up-to-date through operating systems and security upgrades.
• Monitor WIFI, Hotspot, web performance, network availability, and security. Evaluate connectivity issues, equipment, and software.
• Respond to IT issues; hardware maintenance, software, networking, etc. When necessary liaise with OIT Helpdesk support for network issues and PC equipment vendors.
• Collaborate with departmental units to ensure efficient operation of desktop and mobile computing environment. Where required, administer and resolve issues with associated end-user workstation and network software products.
• Perform related duties consistent with the scope and intent of the position.

Strategy & Planning

• Assist in developing departmental strategies and capacity planning for meeting present and future IT, Telephonic and electronic needs.
• Construct, install, and test customized configurations based on various platforms and operating systems. Assist with the design, implementation, and ongoing support of new software and features.
• Support development, procurement, and implementation of new computer projects and new hardware installations.

Acquisition & Deployment

• Conduct research on, and make recommendations for, hardware and software products in support of procurement and development efforts.
• Conduct survey of areas for deployment of agency staff and subcontractors.

Competencies, Knowledge, Skills and Abilities

• Up-to-date knowledge of new systems, information, software, and upgrades.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation and OEM guides.
• Experience working with desktop, network and server management support.
• Sitting, standing, or walking for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

Qualifications

• Trade school degree or equivalent; Associate’s Degree in Computer Science, Information Systems or related field preferred.
• CompTIA A , CompTIA Net certification or other related IT professional certification; meet all state required licensure/certification, and/or 3 years work experience in related field.
• A valid PA Driver’s license is required.

Other Specialties, Certifications, Physical Requirements, and Work Conditions

• Regular, predictable attendance is required
• This position operates in an office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties
• Successful candidate must be a city of Philadelphia resident within six months of hire

Additional Information

TO APPLY: Interested candidates must submit a cover letter, references and resume.

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire

Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. 

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx